Information Technology Support Specialist - System Soft Technologies

Location: 100% Onsite- Sacramento, CA

Summary:

Seeking a skilled IT Support Technician to join a State Agency. This position involves providing comprehensive IT support to a designated customer base, ensuring adherence to departmental standards, and addressing technical needs at other customer sites when required. The ideal candidate will have strong technical expertise, exceptional customer service skills, and experience with technologies such as MECM (Microsoft Endpoint Configuration Manager), DUO, and NetMotion. This is an onsite role requiring an in-person interview.

Responsibilities:

• Provide second-level Service Desk support to resolve hardware, software, and network-related issues.
• Assist customers with DUO, NetMotion, and network resource connectivity, ensuring seamless user access.
• Deploy MECM GUI and Headless images and execute manual or task-sequence-based software deployments.
• Image, install, and relocate IT-related equipment to meet user and organizational needs.
• Maintain accurate hardware and software records in Manifest, ensuring timely updates.
• Troubleshoot and resolve issues with Windows operating systems and related applications.
• Assist users in operating system, application, and hardware operations with a focus on clear communication and efficiency.
• Deliver desk-side support as required (approximately 15%) in addition to remote resolutions (85%).
• Document issues and resolutions clearly and interact professionally with end-users.

Qualifications:

• MECM experience, including deployment of images and task-sequence software packages.
• Proficiency in troubleshooting and supporting DUO and NetMotion technologies.
• Strong knowledge of Windows operating systems and Active Directory or other identity management systems.
• Exceptional customer service skills with a focus on timely issue resolution.
• Ability to manage shifting priorities effectively in a fast-paced environment.
• Excellent verbal and written communication skills for documentation and user interaction.
• Experience updating and maintaining hardware and software inventory systems like Manifest.