INFORMATION TECHNOLOGY MANAGER (QUALITY ASSURANCE/QUALITY CONTROL) (CLASS CODE 0178) - City of New Orleans, LA

Highly responsible technical and supervisory work of a specialized nature in the development, implementation and monitoring of the enterprise quality assurance and quality control strategy for the City of New Orleans.  This classification is responsible for researching and establishing test and control policies and procedures that protect the network/systems environment from failures. The QA/QC team will develop, track and manage the budget for the Information Technology and Innovation department.  Work also includes:

• Developing detailed requirements documents and test scenarios to ensure a smooth transition of developed/purchased systems into production.
• Managing and directing QA/QC testing and process improvements.
• Working with the development team to develop system level requirements and designs, resulting in value-added systems and processes.
• Ensuring costs are managed within the budget.
• Benchmarking the cost of IT services and identify opportunities to reduce expenses.
• Assisting in the development of the IT department's strategic architecture.
• Leading the ITI procurement process including the development of RFPs, RFQs and RFIs for all product and service types (e.g., hardware, software and professional services, etc.)
• Proposing alternate processes and procedures to streamline and increase effectiveness and efficiency.
• Responsible for ensuring that the user community is adequately trained in the usage of new systems & creates training programs as needed.
• Performing integration and system level tests and develops any necessary supporting documentation.
• Standardizing all budget and quality, tracking, and reporting procedures.
• Presenting reports on performance at the manager, and executive levels.
• Related work as required.
• Developing detailed requirements documents and test scenarios to ensure a smooth transition of developed/purchased systems into production.

Note:  Employees in this classification may work a fixed or rotating shift, Saturdays and emergencies.  Employees in this classification are considered essential and must report to work in declared emergencies.