Information Technology (IT) Manager at Hired by Matrix

Pay Rate: -150,000.00 $/Year

• Administer IT troubleshooting and support for all company members and equipment.
• Oversee integration of software and applications.
• Establish and maintain applicable software and application security controls.
• Implement network hardening measures to protect against potential cyber threats and reinforce data protection.
• Identify risks related to IT operations and develop thorough risk mitigation strategies. 
• Maintain employee information assurance, risk management compliance, and training.
• Support solutions for electronic records keeping for transmission operations.  
• Manage IT vendors, consultants, licenses, and service-level agreement support.
• Supervise IT issue resolution and safeguard the company from reputational risks. 

• Serve as the single escalation point for IT troubleshooting, including laptop repairs, email and mobile device support, conference room setup, hardware and networking equipment diagnostics, and software and applications support.
• Oversee all IT operations and verify that technology processes, policies, and procedures are aligned with company standards.
• Procure and maintain all company hardware, including networking equipment, servers, computers, tablets, printers, and mobile devices. 

• Oversee third-party system integrators' efforts in system development, configuration, testing, and go-live.
• Maintain software, applications, operating systems, and other components used by the company.
• Provide technical expertise, operating functionality training, and version control throughout the lifecycle of software and applications.
• Manage all aspects of data retention pertaining to operations, including file conversion, systematic storage and retrieval, backup and disaster recovery, and disposal.   

• Implement and monitor cyber-security measures to protect sensitive information and systems from threats, including access controls, firewalls, antivirus/anti-malware software, intrusion detection/prevention systems, and company security policies.
• Develop and employ comprehensive, threat-informed risk mitigation assessments and strategies. 

• Minimum of five years of broad-based IT experience leadership and technology management for end-user support, training, maintenance, and coordination.
• Minimum of seven years working with a range of IT products and services, including general electronic office equipment, such as laptops, mobile devices, tablets, printers, networking equipment, and additional forms of supported hardware.
• Experience working with enterprise asset management ("EAM”) IBM Maximo and enterprise resource planning ("ERP”) SAP (financial software/applications).  
• Comprehensive grasp of records management policies, processes, and procedures that ensure efficient, secure, and compliant handling of organizational data.
• Exceptional organizational abilities, strong customer service skills, and the ability to handle multiple tasks concurrently.
• Excellent interpersonal communication skills that build relationships between company members, IT vendors, and consultants.
• Demonstrated in-depth expertise with software, applications, and operating systems, including, but not limited to, Windows, iOS, Android, Microsoft Office, and MacOS.
• Extensive experience developing and implementing cyber security protocols, threat intelligence, and risk assessments and mitigation strategies.
• Bachelor's degree in Computer Science, Information Technology, or a related field of study.

• Master's degree in Computer Science, Information Technology, or a related field of study.
• Certified Information Systems Security Professional ("CISSP”) or CompTIA IT Certifications.