Information Technology Intern - Dexter Axle

DexKo Global, the global leader in highly engineered, technology driven, running gear and structural solutions for the growing towable work and recreational trailer industry, has an opportunity for a Information Technology Intern at our global headquarters location in Novi, Michigan.

DexKo Global has achieved its success by delivering market leadership in product development and innovation, increased manufacturing flexibility, great efficiency through global sourcing and unparalleled customer service.

For more information about our company, access DexKo Global’s web site at www.dexko.com.

DexKo Global offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.

Provide direct technical assistance to our staff, troubleshoot hardware and software issues, and ensure smooth computer operations. Support the day-to-day operations of the in-place security solutions and identify and investigate security incidents.

More specifically, this position will be responsible for activities including but not limited to the following:

• Provide first contact support of incoming requests and incident tickets to the service desk via telephone, web portal, email, walk-ups, and chat to ensure courteous, timely, and effective resolution of end-user issues
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Escalate incidents with accurate documentation to a suitable technician, when required
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determine
• Setup of new mobile phones/laptops for end-users
• Review logs and reports of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Interpret the implications of that activity and devise plans for appropriate resolution
• Maintain operational configurations of all in-place security solutions as per the established baselines
• Help conduct inventory and documentation of IT infrastructure and assets
• Perform vulnerability scanning and create remediation reports for vulnerabilities that can be remediated
• Assist in reviewing and refreshing all DexKo cybersecurity policies