Information Technology Help Desk Technician - Business Knowledge Services

IT Service Technician

Job Summary

Unfortunately, we are unable to work with our C2C partners on this role.

Responsible for providing PC, desktop, network, and telecom services in an assigned region. The position is also responsible for help desk support, as needed, to answer/resolve end user questions/problems, in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the ITS team and the business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.

Responsibilities

• Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
• Deploying new and upgrading existing equipment & software
• Ability and means to travel on a flexible schedule as needed
• System Operations Processing and Monitoring
• First level response for assigned service tickets
• Managing projects, coordinating with business owners and 3rd party vendors
• Monitor scheduled system processes to ensure successful completion
• Investigate and resolve any monitoring issues that occur during scheduled shift
• Notify or escalate issues to Application Support and Infrastructure departments

Requirements

• 5 years of hands on experience working with and supporting Microsoft and networking environments
• Strong knowledge of current common infrastructure solutions and PC software products
• Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
• ITIL Foundation Certification required
• Experience running and coordinating projects with minimal guidance
• Demonstrated relationship building skills to all staff levels throughout the organization (local and remote)
• Excellent problem resolution skills