Information Technology Help Desk - Akkodis

Akkodis is seeking a Help Desk Information System Analyst for a 12 Months Contract position with our Direct Client located in San Diego, CA 92121 (Hybrid). Ideally looking for applicants who has experience of processing 1000 invoices a week.

Pay Range:$26 - $27/hour on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description:

The IS Analyst is responsible for ensuring the day-to-day operations for end user applications and equipment. Serves as primary escalation point for the Service Desk for issues and tasks that involve expert effort and technical skill. They will provide support advisement and escalation for the IS Service Desk team, and escalating to the appropriate IS support personnel where necessary. They are responsible for the implementation, administration, internal training and processes for all endpoint-related systems. Will require expert knowledge in commonly used business applications.

Essential Functions:

Responsible for implementing, maintaining, and supporting systems and processes that include Computers, Mobile Devices, Multi-Function Copiers, Telecommunication/Collaboration devices and Audio/Visual technologies. Corporate application account administration and process ownership, in compliance with established policies and procedures. Carries out duties in compliance with established business policies. Act as a primary liaison between Service Desk and peripheral IS teams, coordinating support escalations, information gathering, and automation/process improvement. Research and introduce technology and processes that improve the user experience and optimize internal support practices INTERACTIONS: This position interacts with all areas and levels of the company, including consultants, vendors, and external customers.

Verification of applying the tech skills – Active Directory, Office 365, ticketing experience (any tools) etc.

Looking for experience in a service desk role dealing with users; creating application accounts in ERP systems, AD, Office 365, ticketing experience, customer service, etc.

WORK ENVIRONMENT: To handle concurrent requests and multitask. General office environment with some exposure to laboratory and manufacturing areas. PHYSICAL DEMANDS: Ability to lift and move PCs and monitors (<50 lbs), approximately 10%, Majority of time at desk on computer.

Requirements:

Education and Experience Community College, Computer Training Center or equivalent experience. Five or more years working in a Service Desk Engineer role. A+, Network +, CCNA, MCP, and/or MCSA, desired.

ITIL Certification a plus

Knowledge/Skills:

Expert knowledge of Windows Operating Systems to include: Windows XP/7/8/10. Expert knowledge of installation, configuration and troubleshooting of PC hardware components. Advanced knowledge of various Windows desktop/server applications such as Microsoft Office, Adobe, Sophos, MobileIron. Expert knowledge of networking technologies, including TCP/IP, DHCP, WINS, DNS and SMTP. Expert knowledge of support, administration and troubleshooting of mobile devices. Expert hands-on experience with systems administration, including system maintenance, workstation support, internet connectivity, security services and active directory. Experience with network systems, such Cisco routers and switches, HP or Cisco servers, Microsoft server operating systems (2008, 2012, 2016) Provide expert advisement current and potential endpoint-related systems, advise where improvements can be made through automation or optimized practices Strong ability to effectively communicate, both orally and written. Strong ability to provide assistance and guidance to Service Desk personnel on support tasks and processes Excellent customer service and interpersonal skills. Excellent organizational and follow-up skills with strong attention to detail. Strong analytical and problem solving skills. Ability to multi-task and work well under pressure. This position will work under general supervision with latitude for independent judgment.

A high degree of attention to detail and technical ability is required to resolve issues with corporate IS equipment and software while maintaining a high level of customer service.

Advanced knowledge of providing escalation support for the Service Desk team and advising/training/documenting for team reference. Advanced ability to accurately identify issues necessary for escalation to internal resources, as well as track their status through completion, is also essential to the success of this position.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or ayush.garg@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records.