Information Technology Field Technician - Apex Systems

Key Responsibilities:

• Level II Technical Support: Diagnose and resolve hardware, software, and network issues for IT and OT systems.
• User Training: Conduct training sessions on IT and OT systems, applications, and tools.
• System Administration: Manage user accounts, access control, security configurations, and software updates.
• Collaboration: Work with internal stakeholders and vendors to identify and implement IT/OT solutions.
• Documentation: Maintain accurate records of IT and OT assets, configurations, and procedures.
• Incident Management: Log and track incidents and service requests, ensuring timely resolution.
• Infrastructure Maintenance: Assist in the setup, configuration, and maintenance of IT and OT infrastructure, including networks, servers, and OT devices.
• Security: Collaborate with security teams to implement and maintain security measures.
• Continuous Improvement: Propose and support improvements to enhance IT/OT processes and system performance.
• Vendor Management: Manage relationships with external IT/OT vendors, suppliers, and contractors.
• Compliance: Adhere to company policies, procedures, and compliance requirements.

Must-Haves:

• Experience: Preferred experience in OT support within a manufacturing environment.
• Technical Skills: Strong knowledge of IT and OT systems, hardware, software, and networking concepts.
• Troubleshooting: Proficiency in diagnosing and resolving technical issues in IT and OT domains.
• Communication: Excellent communication and interpersonal skills for effective user training and support.
• System Administration: Experience with user management and software updates.
• Network Knowledge: Understanding of network infrastructure setup, maintenance, and cybersecurity principles.
• Integration Skills: Familiarity with IT/OT integration and data exchange protocols (e.g., OPC, MQTT, RESTful APIs).
• Hardware Knowledge: Extensive knowledge of computer hardware, including legacy PC hardware and OS.
• Microsoft O365: Proficiency in Microsoft O365 applications (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).

Requirements:

• Education: Degree in Information Technology, Computer Science, Engineering, or 2 years of Level II IT support experience.

What's in it for you?

As an IT Field Support Admin, you'll have the opportunity to work in a dynamic and innovative manufacturing environment, where your technical expertise will be highly valued. You'll gain hands-on experience with both IT and OT systems, enhancing your skills and knowledge in these critical areas. Additionally, you'll have the chance to collaborate with a diverse team of professionals, contribute to continuous improvement initiatives, and play a key role in optimizing our systems for greater efficiency and performance. Plus, you'll enjoy a supportive work culture that values your growth and development.