Information Technology Engineer - Gigacloud Technology(USA) Inc.

Job Summary:

Reporting to the IT Manager, the IT Engineer is responsible for troubleshooting a broad range of technical issues, including network connectivity, warehouse equipment, and API/EDI integration communications. Working under limited supervision, the IT Engineer designs develop, troubleshoots, and debug moderately complex systems. They collaborate with internal and external stakeholders to brainstorm, design, develop, and implement new solutions. Additionally, they suggest tools, technologies, and best practices to drive continuous improvements in existing systems and networks. Overtime, including weekends, may be required.

Job Expectations

• Collaborate with internal and external stakeholders to brainstorm, design, develop, and implement innovative solutions.
• Recommend tools, technologies, and best practices to drive continuous improvement in existing systems and networks.
• Design, develop, troubleshoot, and debug moderately complex systems with limited supervision.
• Manage IT assets in a warehouse environment, including smartphones, desktops, laptops, and printers.
• Run diagnostic programs for troubleshooting and monitoring purposes.
• Participate in communication and coordination during API or EDI integration processes with customers.
• Work across cross-functional teams (e.g., Warehouse, Application Engineering, Business Teams) to address high-impact incidents urgently and accurately.
• Build relationships with the Warehouse Operations team by understanding workflows and effectively assisting with technical issues.
• Independently research, ask clarifying questions, gather data, and resolve issues using a data-driven approach.
• Prioritize and resolve tickets in the IT Helpdesk CRM (Fresh Service), ensuring timely updates and resolutions for local and remote users.

The duties and responsibilities described above may provide only a partial description required of this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities Required

Ability to work effectively in a team and independently with minimal supervision.

Strong understanding of cloud computing principles and production applications in cloud environments.

Knowledge of programming concepts, API design, and distributed applications

Proficiency in SQL and relational database systems such as MySQL or PostgreSQL.

Demonstrated accountability, problem-solving, and decision-making skills.

High attention to detail and accuracy.

Strong leadership and conflict resolution abilities.

Excellent verbal and written communication skills.

Bilingual fluency in English and Chinese Mandarin is highly desirable.

Equipment Knowledge:

Proficiency in T-SQL programming.

Experience in network configuration, including setup and troubleshooting.

Familiarity with Active Directory setup and configuration.

Knowledge of TCP/IP and various Internet communication protocols.

Experience deploying network hardware, including printers, routers, and switches.

General proficiency in using computer systems independently.

Experience Requirements

Minimum of 2 years of relevant experience in IT or engineering environments.

Preferred Knowledge, Skills and Abilities

Wireless survey experience or certification such as ECSE is a plus.

Education Requirements

Bachelor’s degree in computer science, Engineering, Information Systems, or a related field. Equivalent formal training or work experience will be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing in this position, the employee may be required to:

Frequently we see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones.

Occasionally lift and/or carry up to 25 lbs.

Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level.

Occasionally climb stairs to reach second-floor office locations.

Occasionally, use a scissor lift to troubleshoot network issues at a high location.

Occasionally travel by airplane and/or automobile to U.S. domestic destinations

Work Environment

Work performed indoors in an office facility with temperatures subject to normal environmental conditions.

Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions.

The noise level of the office environment is low.

Personal Protective Equipment (PPE) is provided.