Information Technology Analyst - Emmis Communications

Emmis Corporation, headquartered on Monument Circle in Downtown Indianapolis, has an opening for an Information Technology Analyst to be part of our Corporate IT team.  If you love technology, are well organized, ambitious, hardworking, enjoy helping others and are interested in working for a great company and team we encourage you to apply.

This is an excellent, entry-level IT position for an ambitious person.  As part of our technology team, you will be exposed to many technologies and have the ability to grow and gain real world IT experience. 

Recent and upcoming college graduates with some professional IT experience while in school are encouraged to apply.  While this is a full-time position, for the right candidate, we will consider an initial part-time schedule that transitions to full-time if you will be finishing school this year.

This is a full time, non-remote position based on-site in our downtown Indianapolis office.  This position will report to the Director, Network & Cloud Infrastructure.

Duties include, but are not limited to:

• Overseeing end user hardware and software related technologies.
• Supports Emmis users in a fast-paced environment, providing outstanding customer service through professionalism, maturity, and timely responses. 
• Responds to support requests received by phone, email and help desk tickets.  Provide tier 1 troubleshooting of all support issues.
• Manages computer hardware inventory and MECM/SCCM operating system deployment task sequences, building application packages for deployment to computers.
• Assists with managing endpoint security software, email security software.
• Supports Windows 10 workstations in a Microsoft Active Directory environment, with Microsoft Office, VPN access, Endpoint Security, Teams, Zoom and any other approved software by department including Adobe, SAP Business One, AutoCAD, Visual Studio, Python, Stata, R.
• Creates documentation of assigned technologies, projects, and responsibilities.

To be considered, candidates are required to have the following skills:

• Exceptional customer service, written and verbal communication, troubleshooting and analytical skills.  Reliable with timely attendance.  This will allow the successful candidate to build a strong relationship with our users to be a trusted technical resource for them.
• Minimum one year of information technology experience.
• Experience supporting Windows 10 computers in an enterprise Active Directory environment.
• Lenovo and Dell computer hardware, mobile device (Android and iOS), and printer knowledge.
• Experience supporting Microsoft 365 technologies and applications.
• Available for occasional on call duties, travel to remote offices and after-hours work.
• Ability to support users at our remote locations or in person.
• Be able to lift and move up to 50 pounds.

While not required, we would prefer candidates with some or all the following:

• Associates Degree or higher in Computer Science or related field; equivalent work experience will be considered.
• Experience with endpoint security, email security, and cybersecurity awareness training.
• Experience with VOIP, including Teams Phone System.
• Experience with Cisco and Fortinet networking.
• Experience with Microsoft Hyper-V.
• Experience with Windows Server.
• Experience with Microsoft Azure.
• Experience with Microsoft Azure AD/Entra ID.
• Technology certifications (Microsoft, Cisco, Fortinet, CompTIA).

Please apply online at www.emmis.com. No phone calls please!

Emmis Corporation is a highly entrepreneurial company with an award-winning culture and long history of using our sales and marketing expertise to build successful businesses. We are proud of our storied history in media and entertainment, professional sports, and digital content and technology, and we are enthusiastic about using this experience to accelerate growth and create value for our current portfolio of assets and investments in the next generation of companies. 

Emmis owns Lencore, the world leader in high-quality sound masking solutions for offices and other commercial applications; Digonex, which provides dynamic pricing solutions for attractions, performing arts organizations, and other industries.  Emmis has an investment in Anzu, the most advanced intrinsic in-game advertising solution for PC, console, mobile, and cloud-based video games.  Emmis also owns one AM and one FM radio station in New York City. 

Our people are aggressive, knowledgeable, and deeply committed to each of the communities in which we operate.  Because employees are the key to our success, Emmis offers strong benefits and incentives, including health, dental and life insurance, 401k, generous vacation and holiday schedule, an on-site fitness center at our Indianapolis headquarters and many perks that come with working in our vibrant downtown.  For more information about Emmis, see our website at www.emmis.com.

EMMIS CORPORATION IS AN EQUAL OPPORTUNITY EMPLOYER