Information Technology Analyst - A-Line Staffing Solutions

Information Technology Analyst
Pay Rate 30-40/hr W2
On-Site to Detroit, MI
This is NOT a C2C Position

Position Summary:

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Job Duties:

· Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.

· Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.

· Serve as technical experts providing support to other technicians.

· Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.

· Administers and implements automated data processing systems and computer application programs.

· Provide planning, design, and implementation of computer hardware, software, and network components.

· Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.

· Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.

· Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.

· Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.

· Maintains records and prepares reports and correspondence related to the work.

· Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.

· Administer network groups, users and rights associations.

· Monitor and maintain local server back up systems.

· Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.

· Setup, support, test and troubleshoot print servers.

· On-site support for installation of Telecommunication hardware.