Information Services Support Technician - Froedtert South, Inc.

• POSITION PURPOSE
  • Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
• MINIMUM EDUCATION REQUIRED
  • Associate Degree: Computer Operations or equivalent work experience
• MINIMUM EXPERIENCE REQUIRED
  • 3 to 5 years
• LICENSES / CERTIFICATIONS REQUIRED
  • N/A
• KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • Minimum of two (2) years of experience in computing concepts and networking.
  • Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
  • Demonstrated written and oral communication skills.
  • Ability to organize, analyze, problem-solve complex technical issues and educate.
  • Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.
  • Knowledge of unattended or single-image deployment.
  • Knowledge of Windows desktop operating system.
  • Understands Active Directory functionality.
  • Knowledge of large scale environments.
• PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
  • Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
  • Provides exemplary customer service to all users.
  • Documents and resolves all assigned HelpDesk requests in appropriate time frame.
  • Assists the Network Engineer in the set up, testing and installation of new systems/applications.
  • Independently manages assigned large-scale projects.

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