ServiceNow Administrator - QinetiQ US

Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

QinetiQ has an immediate opening for a ServiceNow Administrator supporting federal law enforcement.  We are specifically looking for someone who has experience migrating legacy systems and implementing security controls as part of the DevOps process.  QinetiQ has a full shop of dedicated software developers, engineers, data scientists and security professionals that this position will reside under, the Data and Technology Group.  We are looking for an experienced technologist to fill this role, as well as fit within our development culture for continued growth and development.

The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.

Responsibilities

The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: Subject matter expertise in ServiceNow system applications and custom applications.

Required Qualifications

• Bachelor's degree and 9+ years of relevant experience. Additional experience can be considered in lieu of a degree.  
• Customize and configure application UI and workflows 
• Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities 
• Familiarity with various operating systems and platform Resourcefulness, problem-solving aptitude, and self-motivation 
• Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile 
• Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite
• Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS, .net, and JQuery. 
• Implement security (including Access Control Lists) 
• Enhance the user interface to provide a customized look and feel 
• Current Secret clearance and DOJ suitability
• #qinetiqclearedjob 

Preferred Qualifications

• ServiceNow certifications
• ServiceNow Development experience

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.