Incident Manager - Synechron

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge:

We are seeking a skilled Production Assurance and Development Engineer responsible for ensuring the stability and performance of our applications through effective incident management, maintenance activities, and development processes. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with cross-functional teams.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Coral Springs, FL is 85k-95k/year & benefits (see below).

The Role

Responsibilities

Production Assurance and Maintenance Activities:

• Perform L2 and L3 support activities, including incident management and real-time communication to resolve issues swiftly.
• Provide support for User Acceptance Testing (UAT) and oversee deployment processes.
• Conduct application maintenance tasks, including:
• Code reviews to ensure quality and adherence to standards.
• Disaster Recovery Planning and support to ensure business continuity.
• Business Continuity Planning and support, ensuring minimal disruption during unforeseen events.
• Maintain comprehensive application documentation for reference and compliance.
• Manage release activities to facilitate smooth application updates and improvements.
• Implement configuration management practices to maintain application integrity.
• Review Business Requirements Documents (BRD) to ensure clarity and alignment with project goals.
• Conduct impact analysis and high-level estimations for new features or changes.
• Engage in architecture and database modeling to create efficient and scalable designs.
• Develop high-level and low-level designs for new application features.
• Oversee the build process, including code reviews and generating static performance reports.
• Support User Acceptance Testing, ensuring that applications meet business needs and user expectations.
• Assist in performance testing to identify and resolve bottlenecks.
• Provide implementation support and post-implementation assistance to ensure successful deployment.
• Maintain configuration management protocols to track application changes.
• Document processes, findings, and reports to maintain transparency and facilitate knowledge sharing within the team.

Requirements:

You are:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Experience in application support, production assurance, and development activities.
• Experience with Visionplus.
• Strong knowledge of incident management processes and tools.
• Proficiency in coding and application development practices.
• Experience with database modeling and architecture design.
• Familiarity with performance testing tools and methodologies.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work collaboratively in a team-oriented environment.

It would be great if you also had:

• Certifications in ITIL, Agile, or relevant methodologies.
• Experience with [specific programming languages, tools, or technologies relevant to your organization].
• Knowledge of disaster recovery and business continuity planning.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the worlds leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.