Incident Manager (Operations and Production Support) -Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title: Incident Manager (Operations and Production Support)
Job Location: Philadelphia, PA
Position Type: Contract
Pay Rate: DOE $/hr. on w2
US Citizen, Green Card and GC EAD only.
Job Description
Job Location: Philadelphia, PA
Position Type: Contract
Pay Rate: DOE $/hr. on w2
US Citizen, Green Card and GC EAD only.
Job Description
- 7+ years of tech industry and/or work experience in Customer Service, Incident andProblem Management functions and strong understanding of ITIL and IncidentManagement practices
- Prior Team Lead experience (Must be able to drive and lead bridge calls with engineering and others - need to be able to command the room).
- Experience with monitoring technologies.
- Experience working in a large (1000+ server) and complex operations environments.
- Must have good understanding of Unix/Linux (will not be writing scripts), this is a Linux env (not Windows).
Source : Georgia IT Inc.