Incident Manager at ApTask

About Client:
Client is a company that helps other businesses use technology to improve and grow. They provide services like creating computer programs, managing computer systems, and making sure everything is secure. Client works with different industries like telecommunications, healthcare, banking, and retail to help them use new and exciting technologies like artificial intelligence, cloud computing, and the Internet of Things. These technologies can make businesses more efficient and innovative.
They have offices and people working all around the world, and their team of experts helps businesses solve their technology challenges. Client also cares about making a positive impact on society and the environment, so they support social causes and work to conserve resources.



Rate Range: $60-$65/Hr



Job Description:

• 5-8 years in a Technical Support or Technical Incident Management role
• Proven experience in Technical Support or Incident Management, particularly in an E-commerce environment (preferred).
• Technical expertise in: AWS , Networking Technologies and Microservices Architecture
• Excellent communication skills with the ability to effectively interact with U.S. customers and Sales Consultants.
• ITIL certification or a deep understanding of ITSM processes and incident management methodologies.
• Demonstrated ability to manage incident calls, ensuring efficient escalation and resolution.
• Solid business analysis and testing skills to identify, document, and resolve issues effectively.
• Self-driven, with the ability to work both independently and collaboratively within a team.
• Strong problem-solving mindset, with attention to detail and organizational skills.
• Experience in monitoring and observability tools to identify and resolve performance bottlenecks proactively is an advantage.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.