Inbound Chat Sales Representative at TTEC

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As Inbound Chat Sales Representative working onsite inTempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll be Doing

Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll 

•Leverage your passion for goal setting and persuasive negotiation skills to connect with sophisticated customers and close larger deals using consultative written communication.

•Collaborate with new and existing accounting professionals to assess their needs and recommend tailored solutions.

•Drive sales by engaging with accounting partners, offering a comprehensive suite of solutions designed for small to mid-market businesses.

What You Bring to the Role

•6 months or more of sales experience

•Recognize customer needs, apply business acumen and sales expertise to address challenges, and explain solutions while seeking growth opportunities and making informed decisions.

•High school diploma or equivalent

•Computer experience

What You Can Expect 

•Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back

•Supportive of your career and professional development

•An inclusive culture and community minded organization where giving back is encouraged

•A global team of curious lifelong learners guided by our company values

•Base wage starting at $22.50 per hour plus performance bonus opportunities

•And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Inbound Chat Sales Representative

What You'll be Doing

Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

Eligibility Guidelines (iAspire)
Most associate role transfers between programs are managed locally by Talent Acquisition. TTEC prioritizes current associates for new programs, and it's not required for you to re-apply unless instructed by your Human Capital partner to do so. These guidelines do apply when you actively apply to any other roles internally.

•6 months or more tenure in current position

•GCA level no more than 2 levels above current role

•Resides within 60 miles of Tempe, AZ

•Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, You'll 

•Leverage your passion for goal setting and persuasive negotiation skills to connect with sophisticated customers and close larger deals using consultative written communication.

•Collaborate with new and existing accounting professionals to assess their needs and recommend tailored solutions.

•Drive sales by engaging with accounting partners, offering a comprehensive suite of solutions designed for small to mid-market businesses.

What You Bring to the Role

•6 months or more of sales experience

•Recognize customer needs, apply business acumen and sales expertise to address challenges, and explain solutions while seeking growth opportunities and making informed decisions.

•High school diploma or equivalent

•Computer experience

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.