In-Suite Dining Cashier - Caribe Royale Orlando - Caribe Royale

Scope of Position

The In-Suite Dining Cashier is primarily responsible for providing prompt and courteous service. He/she will have knowledge of our room service menu offerings in order to provide guests a quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In-Suite Dining Cashier will ensure the timeliness and service delivery of every meal.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous food and beverage experience in a hotel environment preferred.
• Knowledge of Micros or other Point of Sale (POS) systems.
• Must be of minimum legal age to serve alcohol according to state law.
• Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.
• Knowledge of food and wine an asset.
• Able to work under pressure in a fast-paced environment.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Answer telephones using appropriate etiquette.
• Take all guests' room service orders.
• Answer questions on menu selections and check on item availability with kitchen Associates.
• Make appropriate suggestions of food and beverages (employs suggestive selling and up selling technique).
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Record transaction in POS system at time of order.
• Complete closing reports and process all payment methods.
• Ensure proper details about the order and pricing/delivery times are communicated to the Kitchen and servers according to hotel standards.
• Check outgoing orders for quality and accuracy of set up.
• Deliver food and beverage items in a timely and accurate manner.

Education

• High school diploma or GED

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Able to work in a fast-paced environment.

• Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.

• Requires standing/walking/reaching and bending throughout shift.

This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs. Must understand and adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. Adherence to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.