In-Room Dining Server - The Westin Jackson

The Westin Jackson

About Us:

The Westin Jackson is downtown’s only 4-Diamond hotel and has been recognized as the Best Hotel in Mississippi. Perfectly situated where the business in Jackson gets done, the hotel is within walking distance of the Convention Center, numerous government facilities, including the Federal Courthouse and the Governor’s Mansion. Three Historical Museums, all within blocks, make this location perfect for both leisure and business guests. However, guests may choose just to stay in the hotel and enjoy the award-winning restaurant, “Estelle” and relax and revive in Mississippi’s top spa, “Soul Spa”.

Benefits for the In-Room Dining Server:

• Medical/Dental/Vision Insurance (Full-Time Associates).
• Company paid Life Insurance (Full-Time Associates).
• Company paid LTD and STD (Managers).
• Paid time off (Full-Time Associates).
• 401(k) with employer match after 90 days.
• 50% discount on food and non-alcoholic beverages.
• 50% discount on services at Soul Spa for Associates.
• Marriott Explore program, which offers discounted rooms and food & beverage at all Marriott hotels for the Associate, family, and friends.
• Working Advantage access, which provides various retail, entertainment, and membership discounts.

WISCHERMANN PARTNERS CULTURE

Wischermann Partners is an award-winning international hospitality firm that designs, brands, and operates refined hospitality destinations. We focus on creating memorable guest experiences by pairing exceptional product design and functionality with a service culture of excellence. 

Our values focus on excellence, impact, passion, and culture. These values are rooted in our day-to-day operations and guide our associates as they provide world-class service to our discerning guests.

POSITION OVERVIEW

The In-Room Dining Server delivers food and beverage orders to guest rooms, including amenities, to hotel standards. They also stock, maintain, and charge in-room refreshment center items. They assist in the maintenance of the In-Room Dining area and equipment, and provide courteous, attentive, and elevated service.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications. 
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. 
• Assist in the maintenance of the outlet area and equipment. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
• Retrieve all alcoholic beverages from bar and place on table/tray in accordance with the hotel standards.
• Transport tables/trays from the In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Set up and deliver amenities to designated rooms.
• Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
• Prepare, track, and retrieve all tables/trays from guest rooms according to hotel standards.
• Complete opening and closing side duties.
• Greet guests and deliver food according to hotel standards, within the specified timeframe.
• Prepare guest check and process payment, adhering to all cash handling and credit policies.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements. 
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
• All other duties as requested.

QUALIFICATIONS

• Must be 21 years or older.
• Good reading, writing, and oral proficiency in the English language.
• Minimum two years’ experience in a similar position with a full-service hotel or restaurant.
• Requires the ability to taste food and alcohol during trainings and new menu updates.
• TIPS training certification required within 30 days of hire date.
• Previous experience with MICROS POS preferred.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.