In-Room Dining Server (Full-Time) - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

As an In-Room Dining Server, you would be responsible for the preparation, transportation via a bicycle, presentation, and service of room service orders ensuring the highest service standards. Specifically, this includes, but is not limited to, the following duties:

• Professionally and with good and friendly service deliver all orders to the correct guest room within the prescribed time period following the guest’s order placement.
• Complete all side work during shift that is designated either by captains, supervisor or manager.
• Ensure that all orders have correct and proper items before delivery.
• Assist captain and room service staff when needed.
• Ensure standards of cleanliness and proper care of all supplies.
• Maintain complete understanding of menu items available through room service.
• Maintain an atmosphere of pleasant hospitality with guest and in room service area, including clear, concise and courteous communication.
• Assist Buspersons with pick up of dirty trays on property.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have availability to work weekdays, weekends, and holidays. This position is for 1st shift (between the hours of 5:15am-3:30pm) and /or 2nd shift (between the hours of 2:30pm-1:30am).

• Prior Server experience
• At least one (1) year of hotel / resort experience, preferred
• Food Handlers Card
• Experience with POS systems
• Title IV Certification is a plus
  
• Ability to work in a fast-pace environment with a sense of urgency
• Ability to work outdoors in extreme temperatures
• Knowledge of Forbes standards, preferred
• Professional in appearance and communication
• Team player
• Bilingual in Spanish or additional languages, preferred