In Office Desktop IT Support Specialist for MSP - Delaney Computer Services, Inc.

Delaney Computer Services seeks a highly motivated IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

• Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
• Occasional travel to client sites to maintain and troubleshoot network, servers, and desktops.
• Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices.
• Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
• Install, configure, and provide ongoing maintenance for clients' desktop computer hardware, software, and network devices.
• Collaborate with other members of the IT team to resolve complex technical issues.
• Monitor and maintain client systems to ensure security and performance.
• Create and maintain technical documentation related to client hardware, software, and network configurations.
• Continuously improve technical knowledge and skills through self-learning and professional development opportunities.

Preferred qualifications:

• Microsoft certification (e.g., Microsoft 365 Fundamentals).MS100 or MS900
• Working understanding of basic cybersecurity principals
• Experience with Active Directory, Azure Active Directory, and Group Policy.
• Knowledge of Microsoft Powershell Scripting
• Knowledge of networking principles and protocols.
• Knowledge of physical low-voltage cabling principals
• Familiarity with professional services automation (PSA) software.

Requirements

• A proven PASSION for technology - Looking for true IT nerds
• Associate's degree in a computer-related field or equivalent work experience.
• Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Experience with Windows operating systems and hardware support.
• Experience working in a Managed Service Provider environment.
• Excellent written and verbal communication skills.
• Clean driving record
• Customer-focused attitude and ability to work in a team environment.
• Strong problem-solving and analytical skills.

Benefits

• 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
• Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
• Blue Cross Blue Shield Health Insurance coverage
• Dental and Vision plan
• Optional Supplemental Insurance Plans, including Life Insurance
• Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.