IN-DHS-Front Desk Receptionist - Lorven Technologies
Indianapolis, IN 46278
About the Job
Location: 302 W. Washington Street Indianapolis, IN 46204- Onsite
Client - State of Indiana
Job Type : Contract
Webcam Interview only
Position is on-site, Monday thru Friday, from 8am to 4:30pm with 1hour for lunch. Do you accept this requirement?
Position is expected to last for 6 months with the possibility of extension. Do you accept this requirement?
Initial interviews will be via Teams.
- PHONES - Utilizing excellent customer service, answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
- PHONE LOG - Calls received will be entered into a log.
- VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
- GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
- CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
- PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
- SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
- ADMINISTRATION - various administrative assistance duties as needed.
- Training provided for all systems. Knowledge of MS Office recommended.
Required / Desired
Amount
of Experience
Previous administrative assistant experience with strong written communication skills.
Required
5
Years
Previous receptionist experience answering high-volume main phone lines.
Required
5
Years
Previous experience in MS Teams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed.
Required
2
Years
Previous customer service experience in a customer-facing role with strong verbal communication skills.
Required
2
Years
Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed.
Required
2
Years
High School diploma or equivalent
Required
4
Years
Associates degree or administrative assistant certification and/or equivalent work experience.
Highly desired
2
Years