In Clinic Visit Facilitator - Fairview Health Services

Looking to join a small practice where your work will make a big impact?

Fairview Health Services are looking for a driven In Clinic Visit Facilitator to join the hard working team at the Women's Health Clinic at our Riverside location on the University of Minnesota Campus. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here to learn more and get all the details. We believe the hours for this role will be 8:00-430. 

This role will be working with one of the most diverse patient populations in our M Health Fairview system. The providers with OB-GYN Riverside have an outstanding relationship with all staff, and we are passionate about education and supporting the team as a whole. Work like balance is the best benefit of this position- no holidays, no weekends! You will also be asked to travel to our Highland Park and New Brighton sites on occasion

This Visit Facilitator is responsible for supporting in person clinic visits; including communicating with patients prior to their visit and helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules and other delegated duties as assigned.

• Prepare patients for their appointments including: communicates with patients in advance of their scheduled appointment to ensure medical records are collected, received & available for visit
• Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
• Supports the patient connection with the provider for the visit & acting as a resource while ensuring a positive patient/provider experience
• Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
• Communicates efficiently with patients, providers & care team, demonstrating emotional intelligence in person & with virtual technologies

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting