Implementation Manager - Aspire

About Aspire

Aspire is a leading provider of influencer marketing software and services for social commerce at scale. Since 2014, Aspire has helped brands build and manage relationships with millions of influencers, inspiring marketers to think bigger, plan smarter, and deliver outsized value. Brands and creators use Aspire to find and vet each other, activate influencer marketing campaigns of any size, and put the magic of branded content to work at scale. 

As a recognized leader by Forrester Research, Aspire has paid out over $100M to creators and is trusted by over 800 top brands from fashion to fitness and everything in between.

We're growing across the board - and we're looking for an Implementation Manager to join our distributed remote team! With a strong focus on growth and personal development, Aspire is the perfect place to develop your skills in a fast-paced, forward-thinking environment. 

The Role

We are seeking an experienced Implementation Manager to oversee the customer implementation process from start to finish. As the Implementation Manager, your responsibility will be to onboard new enterprise-level customers onto the Aspire platform. You will work towards building robust relationships with key stakeholders and ensuring a seamless implementation process that guarantees exceptional customer service throughout the cycle.

You will closely partner with prospective and new customers to understand their objectives, prioritize their needs, and develop a customized implementation plan that enables them to succeed on our platform. As a technical member of the team, you will be responsible for scoping out and setting up integrations with third-party tools such as Zapier and Automate.io. You will serve as the primary contact for all automation-related matters and collaborate with our largest customers to create tailored solutions.

What you'll be working on:

• Lead implementations and 3rd-party integrations for Aspire's enterprise-level clients
• Document technical requirements, schedules, goals/metrics, and customer interactions to collaborate with other account stakeholders effectively
• Support Success Managers by providing tactical responses and strategic solutions to use cases and translating these into actionable steps for customers, including delivering customer-facing training on solutions
• Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution of each implementation project
• Engage with customer marketing, product, and engineering teams to understand their goals for using Aspire and how the platform will fit into their marketing environment 
• Proactively identify changes we can make to our application to make our customers' lives easier
• Work closely with Aspire's Product team to communicate key customer problems and support new feature launches. 
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, within budget and with high customer satisfaction
• Define consistent implementation methodology and templates
• Conduct discovery consulting sessions to understand business requirements for project planning, design, resourcing, logistics, and project execution
• Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
• Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high-quality deals are sold that will lead to customer success

What we're looking for: 

• 3-4+ years of experience in enterprise SaaS, working directly with customers to train onboard and troubleshoot SaaS products. 
• Hands-on experience with integration tools such as Shopify and other e-commerce sites, DocuSign (fka HelloSign), and Klaviyo
• Natural curiosity and personal drive to find creative solutions to complex problems.
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Strong excel/google sheets skillset, including the ability to clean up large datasets using formulas and shortcuts. 
• The ability to identify business challenges and shape solutions that fit with our platform vision
• A strong understanding of enterprise software products and the ability to speak fluently about software products to non-technical users and customers
• A proven track record in delivering complex solutions at the enterprise level
• Deep experience in delivering complex solutions at the enterprise level
• Strong organizational skills with the ability to deliver on multiple projects at a time
• Passionate about startups and working in a fast-paced environment

Bonus Points:

• Familiarity with CRM platforms (i.e., HubSpot, Salesforce)
• Intermediate fluency in Microsoft Excel
• Prior experience with conversion tracking implementation and basic knowledge of Javascript and post-back tracking.
• Experience in the Influencer Marketing industry

Benefits and Perks 

• Health, Dental & Vision - Put your health first with 90% covered health insurance. (U.S Only)
• 4 months of Paid Parental Leave - Aspire has an industry-leading parental leave policy for both mothers and fathers.
• Unlimited PTO - Refuel and rest with our unlimited paid time-off policy.
• Flexible Schedules - Set your hours by your calendar, not the clock.
• Work From Home Stipend -  $400 to cover your remote work setup.
• Annual Education Credit - $2,500 yearly education credit because learning should be lifelong.
• Monthly Internet Stipend - $50 monthly internet stipend; we help pay your monthly internet bill.
• Unlimited Book Reimbursement Perk - Love reading? Let us foot the bill for work-related books.

Our compensation philosophy: we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the U.S. market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Multiple factors, including geographic location, candidate experience, and expertise, determine final offer amounts and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards.

The base salary for this role is between USD 70 - 100k annually. 

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.