Implementation Manager - HealthStream, Inc

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
  
• A mission-oriented mindset
  
• Work-from-home flexibility
  
• A chance to grow your career
  

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

Manage successful implementation of HealthStream's software products. Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. Responsible for ensuring resolution of project issues associated with successful implementation. Maintain project documentation for key stake holders, Implementation Specialists, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Develops implementation project plans and scope of work appropriate for each implementation project.
  
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations
  
• Understands and identifies software functionality to support client business objectives.
  
• Coordinates all technical services including data transfer and installation between client and Verity.
  
• Reviews hardware recommendations and coordinates software installation process.
  
• Proactively escalates any client- or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
  
• Ensures that an effective training program is planned and executed.
  
• Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.
  
• Performs related duties as required in support of client service goals.
  

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor's degree in related discipline
  
• PMP certification a plus.
  
• 2+ years of experience leading software implementation projects; healthcare experience highly desirable.
  
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
  
• Experience with web conferencing software.
  

Skills and Abilities Required

• Must have excellent oral and communication skills.
  
• Excellent project management skills.
  
• Excellent organization skills.
  
• Excellent task management and documentation skills.
  
• Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.
  
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details.
  
• Able to work effectively with various teams of different backgrounds
  
• Able to manage multiple client relationships simultaneously.
  
• Have a demonstrated affinity for technology.
  
• Meticulous attention to detail to create and maintain documentation
  
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals.
  
• Ability to travel 40% of the time.
  
• Extensive phone and computer usage.
  
• Could lift up to 20 lbs.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  

• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  

• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  

• Fitness Reimbursement
  

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!