Implementation and Data Services Manager - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Implementation & Data Services Manager reports to a member of senior management within Client Services. This role requires strong leadership, strategic thinking, and the ability to manage both people and projects effectively.

• Manages team of client support analysts and senior analysts.
• Reports to a member of senior management within claims/account management; incumbent is responsible for an area or department within the function.
• Develops and implements policies and procedures.
• Anticipates and provides solutions to the most complex client support problems.
• Allocates and coordinates resources and handles HR-related issues within the area/department.
• Directs activities of Supervisors.
• In-depth knowledge of claims adjusting business.
• Broad understanding of technology's strategic role and impact.
• Manages a variety of ongoing client support functions which may include day-to-day activities as well as more specialized projects.
• Manages staff, providing direction, setting goals, and ensuring that overall department goals are attained.

The job description outlines the responsibilities and expectations for a managerial role within the Implementation and Data Services team at Gallagher.  Below is a summary of the key points:

• Team Management: Oversee a team of Implementation and Data Service Analysts
• Responsibility: Manage a specific area within the function.
• Policy Development: Develop and implement policies and procedures.
• Problem Solving: Anticipate and provide solutions to complex requests.
• Staff Management: Manage and allocate resources, staff activities, provide direction, support, set goals, ensure department goals are met and address HR related activities.
• Technology Understanding: Understand the strategic role and impact of technology and software products to support the department core functions.
• Implementation Functions: Manage various ongoing implementation functions, including day-to-day activities and specialized projects.
• Collaboration: Work collaboratively with other areas within the organization and external partners to build successful relationships.

#LI-TB1

• High school diploma and 7 years of related insurance industry experience required.

Preferred:  

• Bachelor's Degree

• Previous management experience

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.