Production Support Analyst at Ascendion Inc.

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands


• Solve complex problems – and learn new skills


• Experience the power of transforming digital engineering for Fortune 500 clients


• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Production Support Analyst with Healthcare insurance experience

Project Summary:

• We are seeking a talented Production Support Analyst to join our dynamic team in a hybrid role based in Chicago, IL, and Richardson, TX. The ideal candidate will be responsible for analyzing, designing, implementing, and maintaining systems to meet business requirements and improve organizational efficiency.

Responsibilities:

• Supports changes and enhancements from development through production.


• Recommending and implementing system enhancements (e.g., screen appearance, report distribution and setup testing).


• Develops new program specifications to support specific customer needs and system upgrades, including new releases and resolves problems with current systems.


• Analyzes service requests to determine feasibility, extent of changes, resource requirements and project time estimates.


• Provides daily production support, including maintenance of routine production control parameters, completion of routine service requests and research problems.

Required Qualification:

• Proficiency in Java programming language, including troubleshooting, and debugging skills.


• Strong SQL skills, including the ability to write complex queries, optimize database performance, and diagnose database-related issues.


• Experience working with DB2 or other relational database management systems (RDBMS) commonly used in healthcare settings.


• Previous experience in production support roles, preferably within the healthcare industry or a similarly regulated environment.

Location: Chicago, IL and Richardson, TX (3 days onsite a week in one of these locations)

Salary Range: The salary for this position is between $80,000 – $100,000 annually.  Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

 Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!