Implementation Consultant - AMCS Group

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Key Responsibilities

·         Lead clients through Discovery workshop structured sessions, both in-person and remotely.

·         This role works closely with customers and internal AMCS teams to successfully deploy AMCS solutions, maximize customer ROI and efficiency, and minimize risk.

·         Analyze, validate, and transform customer business processes and needs into functional and design specifications, influence change where necessary.

·         Responsible for understanding, comprehending, and supporting the scope of the project and can effectively communicate to both the client and PM when an out-of-scope item arises.

·         Guide and support customers through every stage of the implementation and post go-live.

·         Ensure a successful transition of new customers to the AMCS Global Support team.

·         Install, test, document and train customer super users and IT personnel on AMCS solutions.

·         Strong client negotiation and persuasion skills to educate and steer clients to best fit solutions. 

·         Provide technical leadership throughout the project for the client and as an advisor to the Project Manager.

·         Responsible for providing best practice recommendations to clients for the workstreams in scope effectively.

·         Partner with project manager to contribute and collaborate on scope and identify scope creep that may occur.

·         Must possess critical thinking skills that meet both client business objectives and system requirements.

·         Identify and implement improvements on implementation processes, documents, tools, reports, etc.

Desired Skills and Abilities

·         Strong facilitation skills to lead clients through both training and Discovery sessions

·         4-6 years of hands-on implementation experience with Azure hosted enterprise applications

·         Drive consultative and collaborative sessions within the internal team and with the client

·         Proficiency in financial and accounting principles as well as transport and logistics operations would be beneficial

·         Clear and professional presentation and demonstration skills

·         Persuade and influence the client to drive long-term program success

·         Strong facilitation skills

·         Ability to deliver end user training