Implementation Consultant - QGenda

We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the Professional Services mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology. 

As a critical member of Professional Services, you will serve as a trusted technical advisor that helps to design and implement customer configurations during onboarding, ensures adoption through effective customer go-live experiences, and drives impactful project team collaboration.  You will partner with other Professional Services teams in order to drive successful projects that bring value to our customers.

As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and Customer Support.

How You'll Make an Impact

• Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback
• Own low-complexity projects with little to no supervision
• Begin to act as a supervising resource on low-complexity projects, meeting with the Implementation Consultant regularly to offer mentorship and ensure adherence to best practices
• Shadow Solution Architects in order to get exposure to both the role and higher complexity projects
• Hold regular Implementation Consultant Office Hours sessions to offer consultation to other members of Customer Experience, as applicable
• Becoming a source of knowledge on new product features with the availability to train internally and externally on those features
• Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, etc) to consult customers on best practices of a technical setup
• Provide effective feedback to colleagues and their respective supervisors regarding project work and other assigned duties
• Actively delegate and request assistance on items when appropriate
• Work with Senior Implementation Consultants to contribute to the development of implementation concepts and techniques
• Drive customer’s adoption of QGenda to ensure successful implementations
• Advocate for our customers by capturing and communicating gaps in product or features to product liaison team
• Adhere to existing best practices and offer input on establishing new or updating existing best practices
• Lead client onsite activities related to implementation and preparation for go-live

Who You Are

• Communicate technical information effectively to both technical and non-technical audiences
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
• Manage a project, work to deadlines, and prioritize between competing demands
• Demonstrate personal drive to complete assigned action items and self-assign work as needed
• Exhibit peer leadership and positive influence on the wider team
• Demonstrate detail-oriented and organized skill set 
• Experience utilizing Salesforce, or similar CRM software
• Proficiency in Google GSuite Products (Documents, Sheets, Slides)
• Ability to work in a team environment

Experience You Bring

• Bachelor’s degree required
• Ability to travel for customer meetings, conferences, and other industry events
• Minimum 1.5 year experience in a related field/function

Not Required, But Nice to Have

• Engineering or other technical degree
• SaaS/Software technical configuration and implementation experience
• Experience/exposure to the healthcare market and IT ecosystem

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We’re on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram (@QGendaLife) or LinkedIn.

What's In It For You

We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion, equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accomodation or assistance you are requesting. Do not include any medical or health information in your email. We will respond to your email promptly.