Imaging Services Reading Room Coordinator - Diagnostic Radiology - Full Time 12 Hour Rotating Shift (Non-Exempt) (Non-Union) - University of Southern California

The Imaging Services Reading Room Coordinator is responsible for supporting the day-to-day activities of the assigned area; this includes answering phones, triage calls for the Radiologists, place outbound calls on behalf of the Radiologists, facilitate requests for changes to orders received from the Radiologist back to ordering physician or scheduling department, expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority, utilize a variety of communication tools/technology systems, excellent customer service, and perform other tasks as assigned. With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions. Reporting to the clinic manager, the clinic assistant is responsible for supporting the day-to-day activities within the Otolaryngology, head & neck Surgery clinic. This role performs administrative functions for the clinic. The Clinic Assistant will also be responsible for transporting equipment needed for clinic procedures and appropriate storage of these items. The Clinic Assistant will ensure uploading of images into appropriate applications, support front desk functions as assigned and support referral management processes, including faxes, sending and receiving referrals in appropriate applications. Essential Duties: Functions as a physician liaison to support the efficient and timely reporting of all reading room functions of the assigned area, focused on monitoring the diagnostic worklists and distribute urgent exams to the Radiologists for interpretation. Answering and triaging calls to the Radiologists; place outbound calls on behalf of the Radiologists. Ensures sensitive information is delivered timely, reviewed by the appropriate modality physician and reports delivered to the correct referring physician. Expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority. Utilize a variety of communication tools/technology systems to minimize delays and increase efficiency. Supports on-call Radiologists with system troubleshooting, problem-solving, and assists supervisor with implementation of on-going workflow and performance improvements. With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions. Other duties as assigned. Required Qualifications: Req High School or equivalent Req 1 year Customer service experience in related field. Req Displays behaviors conducive to excellent customer service. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Computer literacy

Preferred Qualifications:

Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$116417.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.