IHOP Sous Chef - Kickapoo Lucky Eagle Casino

Reports to:

Executive Chef

Supervises:

Head Cooks

BOH Kitchen Shift Supervisors

Job Summary:

Responsible for the assisting the Executive Chef in all areas of food production; sanitation, presentation, cost control, training of staff and organization of the different food operations in order to attract and retain gaming guests while contributing to the operating success of the food and beverage department.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Ensure that all food products prepared meet the established specifications and standards and proper levels of food are prepared based on forecasted needs.
• Ensure prompt food delivery to the designated outlets or for guest consumption.
• With a "Hands on Approach," assign tasks effectively for the efficient use of allocated labor ensuring maximum results are achieved and daily production needs are met in a timely and organized manner.
• Responsible for complete set up of assigned food outlets.
• Inspect each assigned outlet for readiness and timely opening of each outlet.
• Ensure production schedules, cleaning schedules, time and temperature logs are followed using specified methods during the assigned shifts.
• Complete required daily reports, convey issues, identify problems and offer solutions for improvement.
• Relay guest and staff complaints and reports health and safety concerns.
• Communicate variances from standards and expectations to the Executive Chef, Sous Chefs, Head Cooks, Cooks, Buffet Attendants and utility staff. Maintain awareness of all changes and conveys the correct information to the next shift.
• Ensure that a sanitary, neat, clean, organized, safe, and comfortable environment for team members and guests is maintained at all times.
• Review menu items and makes changes as necessary.

• Utilize leftovers whenever possible.
• Ensure that kitchen equipment is clean and in working order, report and prepare work orders for required repairs. Ensure that all equipment is handled safely and with reasonable care.
• Create recipe cards for all menu items and train cooks on the use of recipe cards.
• Prepare dishes and all food items for special events.
• Create menus for Steakhouse including daily/nightly features offerings that attract guests.
• Ensure food items are appealing, tasty and creative.
• Assist the Executive Chef with annual budget process and make recommendations with regards to staffing, menu items, training and kitchen equipment.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• A degree from an accredited culinary school is preferred
• Opening or start up experience, preferred.
• Minimum three (3) years BOH experience in a Management/Supervisory position in a full service à la carte restaurant, fine dining and/or Steakhouse concept, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Back of the house, casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.