IGO - Medical Practice Manager - San Diego Human Resources Consulting, Inc

Essential Duties and Responsibilities

• Departmental Oversight
• Establish, implement and regularly review workplace procedures
• Oversee all departmental and human resource management on a daily basis.
• Coordinate with supervisors regarding employee meal periods, breaks, and sick calls.
• Oversee departmental workflows and coordinate with supervisors to ensure proper allocation of daily work assignments
• Monitor medications inventory and medical equipment and ensure orderly resupply and preventive maintenance processes
• Oversee vendor review and selection and monitor vendor performance
• Supervise the biweekly review and approval of employee timecards.
• Manage approval/denial of Paid Personal Leave (PPL) requests with supervisors.
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• Staff Management
• Conduct weekly/monthly supervisor meetings and monthly all-office staff meetings.
• Oversee continuing education and in-service needs for all employees.
• Address staffing needs, including hiring, onboarding, training, and corrective actions.
• Handle voluntary and involuntary employee terminations and offboarding.
• Conduct annual performance and pay rate reviews.
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• Human Resources Liaison
• Maintain human resource files in collaboration with outsourced HR services.
• Act as the onsite HR contact for all employee-related concerns
• Establish human resource policies and procedures and ensure their communication and compliance
• Assist with determining employee health benefits and cost sharing levels between the practice and employees
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• Marketing and Patient Relations
• Review marketing plans and materials.
• Oversee patient communication materials.
• Address and resolve patient complaints from various sources (e.g., phone, Epic, NRC).
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• Office Safety and Compliance
• Perform quarterly safety inspections and resolve identified concerns.
• Supervise the Office HIPAA Officer and ensure regulatory compliance.
• Oversee Workers' Compensation reporting and claims.
• Manage malpractice claims reporting and oversight.
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• Administrative Support
• Liaise with the Board of Directors, attend meetings, and prepare agendas and minutes.
• Generate and provide physician session tallies on a monthly basis to the Financial Officer
• Collaborate with the Controller and CEO on operational challenges and opportunities.
• Maintain records and provide updates on human resources issues to the Board.

Qualifications

• Education and Experience
• Bachelor's Degree in Healthcare Administration or related field preferred
• 5+ years of Managerial and Administrative Experience in a medical office or clinical setting.
• RN or other Clinical experience preferred
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• Knowledge, Skills, and Abilities
• Strong understanding of HIPAA regulations and compliance standards.
• Exceptional leadership and interpersonal skills
• Demonstrated analytical and problem solving skills
• Financial and accounting knowledge
• Computer literacy and knowledge of relevant healthcare and administrative software.
• Proficiency in managing workflows and supervising staff in a medical environment.
• Ability to handle sensitive personnel issues with discretion.
• Experience with marketing plan evaluation and patient relations.

PI255689388