iFLY - Customer Service Representative - FLY DETROIT INDOOR SKY DIVING, LLC
Novi, MI
About the Job
JOB DESCRIPTION
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers.
SKILLS
- Interpersonal Skills
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Professionalism
- Customer Relations
- Math Aptitude
- Organization
- Planning
- Time Management
- Computer Literacy
- Keyboard Skills
- Self-motivated
- Education/Training
- Degree: High School Diploma or GED Equivalent
- Microsoft Office, Windows, Internet Explorer
EDUCATION AND QUALIFICATIONS
- High School diploma required
- Bachelor's Degree preferred, or industry-specific designation
JOB RESPONSIBILITIES
- Safety - Promote customer safety throughout their time in the wind tunnel and facility
- Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
EXPERIENCE
- 1-2 years experience in electronics repair and troubleshooting through formal training or previous job experience
- Requirements
- Have reliable transportation
- Be able to lift 30lbs
BENEFITS
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
SCHEDULE
- 10 hour shift
- 8 hour shift
- Day shift
- Evening Shifts
- Holidays
- Overtime
- Weekend Availability
Source : FLY DETROIT INDOOR SKY DIVING, LLC