Ideal Services Supervisor | Full Time - Omni Hotels & Resorts

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To direct and assist guest and employees with communication needs in accordance with Omni standards.

Responsibilities

• Answer console.

• Direct phone calls to appropriate Personnel.

• Assist all guests and associates.

• Responsible for supervision of Ideal Service Operators.

• Coordinate and assist with Wake-up calls.

• Assist Front Office Management in maintaining consistent standards of guest service       throughout the operation

•  Resolve difficult or unusual problems arising with guests.
•  Encourage and maintain open and clear communication, rapport and cooperation with internal          departments to foster best possible service to all guests.

• Instill in associates the commitment to exceed guest expectations.
•  Train and motivate associates to provide services to guests which meet the company’s standards for             

• Apprise Front Office Management team of all personnel issues that may affect discipline or retention.

• Act as coach and positive role model for associates and colleagues.

•  Attend hotel operational meetings, Rooms departmental meetings, and associate-related events.

•  Recommend to the Director of Front Office changes or innovations to practice, procedure and         operation with potential favorable effect on service and quality assurance.

Qualifications

• Computer skills required. 
• Must have the ability to work alone, with others, and remain at work station for entirety of shift. 
• Must be able to work a flexible schedule including, weekends and holidays. 
• Must have customer service experience with excellent written and especially verbal communication skills. 
• Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.