IDD Service Coordinator - Bilingual in Spanish - Gulf Coast Center

Texas City, TX 77591

About the Job

Must Apply directly at:
https://gulfcoastcenter.e3applicants.com/careers/IDD-Service-Coordinator--Bilingual-in-Spanish-703

Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.

Join our team today!

Monday - Friday 8a-5p
12 Paid Holidays each year (in addition to time off accrual).
Great Benefits.
5% Salary increase upon 90 days in role.
Starting rate of pay based on experience doing a similar role.
Career Ladder

GULF COAST CENTER - JOB DESCRIPTION:

Job Title: IDD Service Coordinator - MUST be fluent in both English and Spanish
Location: Office in Texas City, TX. Serves Brazoria and Galveston Counties
FLSA Status: Non-Exempt
Working Status: Full Time with Benefits

Summary:

Must have a passion/heart for serving adults and children with Intellectual and developmental disabilities.

The Service Coordinator provides service coordination services for adults and children with Intellectual and developmental disabilities. Responsibilities include enrollments, assisting individuals, families, and care providers in developing person-directed plans and individual plans of care for the caseload. The service coordinator assists individuals and their families in identifying their goals, identifying, and advocating for resources/services, coordinating the delivery of services, monitoring the progress of the plan, and assisting with crisis prevention/management. Accurate documentation and billing of these services is required. The work environment is mostly field work (home visits, etc.) and some office work.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma-sensitive and informed practices, provides suicide-safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

The IDD Service Coordinator will be responsible for the following essential Job Duties:

Responsible for completing the initial Service Coordination Assessment and updating it as needed.
Responsible for coordinating PDP development and implementation; including facilitating initial/annual planning meetings and any needed revisions; assisting in developing individual plans of care (IPC) or Service Option packages; making referrals to community resources; identifying barriers to plan implementation; maintaining communication with others involved in the plan and advocating for service needs on behalf of the participant.
Responsible for monitoring the participant's progress in relation to the PDP;
The frequency of face-to-face monitoring is determined by the service coordination assessment tool and the needs of the individuals served and should be at a minimum at least every 90 days; maintaining contact with all relevant individuals as determined by the PDP and communicating with the participant/family regarding progress and/or changing needs.
Accurately completes all required programmatic and administrative documentation within accepted timeframes. Ensures that all required documentation has been forwarded to appropriate personnel and/or filed.
Service Coordinators will be required to meet productivity expectations for face-to-face (A) and collateral (B) contacts for individuals on the caseload, including the following:
- 1st month of employment: 50% of 1 A contact and 3 B contacts
- 2nd month of employment: 75% of 1 A contact and 3 B contacts
- 3rd month of employment: 100% of 1 A contact and 3 B contacts
Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop, and continue our community partnerships as they relate to the position.
Treat all individuals with the utmost courtesy, decency, and respect.
Provide responsive, and efficient services.
Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
Provide the highest level of Customer Service for both internal and external customers.
Required to report personnel leave; flex time and emergency leave to assigned supervisor.
Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
Consistent adherence to the Center's Dress Code.
Consistent adherence to Center safety guidelines and expectations.
May be required to travel within Brazoria and Galveston Counties.
Out-of-region travel may be required to attend training.
Must maintain a clean driving record and driver's license in accordance with our Driver Policy.
Requires current Texas Driver's License, reliable transportation, and must maintain current auto liability insurance.

Supervision:

Receives direct supervision from the IDD Program Manager.

Required Education:

Bachelor's or advanced degree from an accredited college or university; OR
Associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR
High school diploma or a certificate recognized by a state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

Preferred Education:

Bachelor's degree in Social Services.

Required Experience:

Minimum one year of experience working with individuals with IDD.
MUST be fluent in both English and Spanish

Preferred Experience:

Knowledge of IDD resources, good interpersonal skills, knowledge of the social service network, and good time management/organizational skills.

Abilities/Traits:

High level of organization.
High level of time management skills.
Self-starter
Ability to work independently and in a team.
Ability to express self clearly and effectively, orally and in writing.
Requires ability to work within a team approach.
Requires proficiency with computer skills, programs, and email.

Working Conditions:

Work will be performed in the Office and/or Field settings.
May require varied work hours depending on the needs of clients.
Out-of-region travel may be required to attend training.
May require travel to various locations within Brazoria and Galveston Counties.
Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

Ability to transport, adjust, and/or move items up to 55 lbs.
Ability to ascend/descend stairs.
Ability to remain in a stationary position for long periods of time.
Ability to handle objects.
Ability to operate office equipment.
Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop, and/or reach for items.
Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
Ability to detect and write effectively.
Ability to hear (with or without aid).
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.

Mental:

Ability to accept constructive criticism.
Ability to maintain regular attendance.
Ability to understand, communicate, and comprehend accurate information with others in English.
Ability to reason and analyze effectively.
Ability to solve practical problems as it relates to position.
Required to pass and maintain all center-mandated training.

Work Site/Environmental Conditions:

Ability to work alone.
Ability to work closely with others.
Ability to work closely with clients and/or family members with poor hygiene.
Ability to work long and/or irregular hours.
May be subjected to a hostile environment.
May be subjected to a high crime environment.
Potential exposure to tobacco products.
May be subjected to both inside and outside environmental conditions.
Subject to standard noise levels within a working environment.
Travel by motor vehicle, van, bus, or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.

Source : Gulf Coast Center