ICMS Case Manager - City Net

• Provide Intensive Case Management Services to individuals experiencing homelessness in a bridge housing setting which includes motel rooms and residential houses.
• Provides mental health and substance abuse assessments, with the support of drug and alcohol counselors and mental health technicians, to meet a client “where they are” and support the client to achieve their defined goals.
• Connects homeless neighbors to appropriate supportive services, including but not limited to, mental health treatment, counseling, and permanent housing.
• Coordinates and accompanies clients for appointments, such as but not limited to: SSI/SSDI approval, court appointments, mental health and medical treatment, vision and dental appointments, etc.
• Works directly as part of multi-disciplinary care teams to ensure clients receive all the help they need. **
• Develops with the client a strategy and plan to bring about long-term housing and stability for the client.
• Refers, enrolls, and provides CalAIM services to qualifying clients, or any other programs that will provide additional services that will support the client with obtaining permanent housing.
• Works directly with a client, in collaboration with our partners and care team, to obtain and maintain permanent housing as quickly as possible.
• Moves frequently between being inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access various people and fulfill the mission of City Net.
• Goes to office for files, equipment, usage et al, and as needed to fulfill job responsibilities.
• Transports clients in City Net vehicle as needed.
• Maintains a clean, safe and unobstructed workspace, in a vehicle or office.
• These duties are not exclusive and with consideration of the job requirements and other skills, the job description can be added to or taken away from at the discretion of the employee's supervisor.

• 1 to 4 years of case management experience with City Net's target populations, including but not limited to; people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking.
• A passion for ending homeless with a desire to make a difference in their lives.
• Must be able to work flexible hours, including evenings and weekends when needed.
  • This position involves variable scheduling including, but not limited to, early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach.
• For insurance purposes, needs to be at least 25 years old, must have a valid drivers' license, and be approved to drive a City Net vehicle by our insurance company. Employee's driving their own personal vehicle for work purposes will also need to show valid liability insurance.
• Consistently works out of the office and outdoors - regardless of the weather condition.
• Willing to walk/traverse all types of terrain, including rough and outdoor, on a constant basis.
• Needs to be “fast on one's feet” and be able to move quickly in urgent/emergency situations.
• Maintains excellent professional boundaries.
• Ability to display empathy.
• Effective and professional networking and relationship management skills.
• Demonstrated experience and sensitivity working with a variety of ages/generations.
• Displays patience and self-control with employees, clients, customers, and the public-at-large.
• Strong interpersonal communication skills working effectively with diverse groups of people.
• Willingness to position oneself to communicate effectively with clients regardless of the physical position (standing, sitting, or lying on the ground).

• Willing to contribute and be a part of a harmonious team effort.
• Displays initiative, motivation and positive morale when working with and for City Net.
• Maintains objectivity and composure in difficult situations.
• Follows both verbal and written directions well
• Attention to detail
• Ability to recognize and maintain confidentiality of information.
• Solution-focused and respectful in all interactions with fellow employees, clients, and customers.
• Good time management skills with an understanding of the importance of quality and timely data collection and reporting
• Ability to handle multiple projects while continuing to meet or exceed goals.

• Self-starting and proactive.
• Ability to accomplish goals and produce valuable results with minimal supervision.
• Strong organization skills and detail oriented.
• Good written and verbal communications skills.
• Good problem-solving skills-ability to “think outside the box” during client and customer challenges.

• Working knowledge of the Microsoft Windows OS, Microsoft Office 365, and the Internet.
• Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry a plus.
• Regular, timely attendance.

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