IBMi Specialist - GlassHouse Systems

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences. 

Post-sale Responsibilities:

After successful presale activities, your responsibilities will include:

• Perform the installation, configuration, and overall maintenance of IBMi servers, including among other systems installs, infrastructure migrations, server relocations, operating system and software updates
• Power Server upgrades: disk, processor, memory, I/O adapters and Power server firmware upgrades
• Install and configure IBM Power server virtualization tools (PowerVM, HMC, VIOs and others)
• Implementation and support of High Availability (HA) solutions like Mimix and PowerHA.
• Tape library installation, configuration, and firmware upgrades, for both physical and virtual tape libraries
• Post-sale technical support, conducting product training, issue identification and resolution, and ownership of incident, problem, and change management for assigned tasks.
• Monitoring and maintaining IT infrastructure systems to ensure they remain operational and secure.
• Troubleshooting and resolving technical problems as they arise, either independently or in collaboration with other IT professionals across the platforms like the IBM Cloud, and Linux.
• Perform administration on user accounts, permissions, access rights, and storage assignment in accordance with best practices regarding privacy, security, and regulatory compliance.
• Identify areas of continuous service improvement and contribute to ongoing projects as assigned.
• Maintaining inventory of installed software, hardware, and components on the IT Asset Management system
• Provide after hours support based on the scheduled rotation or as needed.

 Other Responsibilities:

• Demonstrate technical leadership through teaching, coaching, and supporting other team members, fostering a collaborative and supportive environment.
• Effective collaboration with customer cross-functional teams, technical and sales staff, project management, and business stakeholders.
• Facilitate knowledge transfer sessions within the team to ensure a comprehensive understanding of systems and processes.
• Contribute to the development and enhancement of internal knowledge repositories
• Actively contribute within the team and GHS through tangible contributions to process development, quality improvements, operational efficiency and other business improvement projects.
• Achieve and maintain advanced certifications in the products and technologies assigned to you

• Strong verbal communication skills and excellent technical writing skills
• Strong team player and enjoy working in a fast-paced team atmosphere.
• Ability to manage multiple priorities, commitments, and projects.
• Ability to communicate complex ideas verbally and through documentation.
• Must be able to grasp highly technical concepts quickly, develop content, and independently document concepts and procedures for target audiences.
• Demonstrate personal leadership through positive and professional communication.
• Work independently to deliver on assigned tasks and responsibilities with quality and accuracy.
• Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements.

Willingness and passion to learn and adopt new technologies

What you'll get: 

Competitive salary 

Health benefits (medical, vision, dental) 

Life insurance 

Pension plan 

Professional development 

Amazing company culture 

Free parking 

Gym on-site 

Join a team of professionals led by a diverse set of leaders from across the industry. 

GlassHouse Systems commitment: 

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs. 

Please note that all candidates have to be legally eligible to work in Canada. 

Any offer of employment will be conditional upon a criminal record check. 

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted. 

Requirements:

• 5+ years of experience in Implementation, Operations and Support of IBM Power, IBMi systems
• Working knowledge of IBMi hardware, tape libraries, Virtual Tape Libraries (VTL)
• Proficiency in performing installation of OS upgrades
• Experience working with LPAR’s and HMC
• Familiarity working with IBM VIOS.
• Good understanding of system backup and recovery concepts.
• Knowledge of security and logging on IBMi.
• Knowledge of job management for IBM i
• Experience managing data replication and IBMi High Availability.
• Basic system security and networking concepts.

Additional expertise will be considered an asset:

• Certifications in Cloud Technologies and knowledge in PowerVS
• Experience working with SAN infrastructures, including SAN switches zoning, storage pools, volumes, and mapping
• Knowledge of software such as BRMS, Assure Security, Quick-EDD or PowerHA.