I.T. Manager (Office & Medical Systems) - California Foot & Ankle Centers

ABOUT US

With a growing network of locations, both the Vascular Institutes and California Foot & Ankle Centers (CALFAC) provide comprehensive care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery.

We have been serving patients in Northern California for over 60 years, building a loyal patient base keeping our clinic and surgery center locations busy with little to no marketing during that time. Our highly-competent doctors and medical staff all believe in giving a caring approach to each patient, as well as our utilizing the most modern technology available. Further, we conduct clinical trials and podiatric research at all of our locations.

As a part of our team, you will be welcome in working with us for years to come as we do good work in our communities. We value team building, and our staff oftimes engages in after work activities in order to build relationships and play an essential role in our community.

JOB BRIEF

We are seeking an experienced I.T. professional to support our staff at all of our clinic locations in Northern California, as well as occasional company-paid travel to our centers in other states. See www.TLCvascular.com for locations. Most work will be normal business hours. But sometimes after-hours and weekend work will be required, as systems cannot be taken down during working hours.

As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, and professional experience for the patients, doctors and other team members.

ESSENTIAL FUNCTIONS

Setup, Administration, Training and Support for Company Systems:
â–¡ VoiP phone system (Ring Central)
â–¡ Microsoft 365 (Word, Excel, Outlook, Email, Teams, SharePoint, etc.)
â–¡ MS Windows 10 and 11 Pro
â–¡ Office Network topology (ISP, modem, firewall, switch, wifi, patch panel,..)
â–¡ SonicWall firewall set up and admin
â–¡ Network security and web best practices
â–¡ Assure HIPAA compliance for all network nodes and usage points.
â–¡ Medical records systems (Epic, eClinicalWorks); other extending systems
â–¡ Cabling: CAT5/6 and RJ45 cabling for new offices
â–¡ Evaluate cost/benefit and feasibility for new purchases
â–¡ Setup and maintain organized storage for tools and parts inventories.

Medical Equipment, Systems, and Supplies:
â–¡ Manage medical equipment vendor support and business relationships
â–¡ Deeply understand vendors' product support policies and procedures
â–¡ Receive, set up, and test medical equipment when being deployed
â–¡ Train and support our staff on the medical equipment
â–¡ Help evaluate possible purchases of medical equipment (new & used)
â–¡ Maintain a Calibration Log for all equipment requiring recurring calibration

General I.T. Responsibilities:
â–¡ Resolving IT support requests from the and others
â–¡ Answering employee questions regarding computer systems
â–¡ Gathering and analyzing data to diagnose problems with computer systems
â–¡ Changing configurations, settings and permissions to fix computer issues
â–¡ Generating sign ins for new hires during the onboarding process
â–¡ Installing software and hardware drivers; updating as needed
â–¡ Updating employees on the status of their service requests
â–¡ Logging all service requests and updating tickets as needed

BASIC KNOWLEDGE and Experience

â–¡ Minimum 2 years of deep office I.T. and troubleshooting experience
â–¡ Knowledge of medical office workflows is a plus, but not required
â–¡ High school diploma required; Associate college degree preferred
â–¡ Proficient in MS Word, Excel, fax, printers, scanners, other office software
â–¡ Must be fluent in English (read, write, comprehend, and speak)

PROFESSIONALISM

â–¡ Must have strong organizational and time management skills
â–¡ Ability to work on multiple tasks and meet deadlines
â–¡ Ability to work independently with minimal supervision
â–¡ Excellent communication skills
â–¡ Detail-oriented a must
â–¡ Ability to maintain strict confidentiality as required
â–¡ Be a team player

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer-related work.