Hybrid Dental Case Manager at The Computer Merchant, LTD.

• Proven work experience in case management with a preferred minimum of three (3) years experience in a case management position in the healthcare/insurance industry related to Medicaid and/or Medicare
• Clinical and/or dental health experience is preferred
• Professional or personal experience supporting individuals with disabilities, chronic illnesses, and/or experiencing homelessness preferred
• Effective verbal and written communication skills, exceptional interpersonal, customer service, and problem-solving skills
• Ability to build relationships with different types of people, including clients, caregivers, family members, community-based organizations, and members of the health care

• Receive, manage and resolve referrals for Medi-Cal members' case management services
• Conduct assessments to identify Medi-Cal members' care needs and preferences to develop and adjust comprehensive care plans tailored to their specific needs
• Collaborate with a multi-disciplinary team to schedule, coordinate and monitor complex care plans involving dental and medical providers appointments, receipt of care, transportation, and language services
• Record case information accurately and provide summaries when requested
• Identify challenges related to case management and provide suggestions for improvement

What you should expect in this role

• Hybrid work environment 3 days a week in the office as needed for face-to-face and client meetings with the remainder of the time being remote work.
• We are only considering California residents.