HYBRID Client Services Representative - TEKsystems

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE OPENINGS

HYBRID JOB OPPORTUNITY - 3 DAYS ON SITE, 2 DAYS REMOTE

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA

HOURS: YOU MUST BE FULLY

FLEXIBLE TO WORK AN 8 HOUR SHIFT BETWEEN 8AM-8PM (SCHEDULE ASSIGNED IN ADVANCE)

MONDAY - FRIDAY

Qualifications:

• 2 years of call center experience or universal banker experience
• Microsoft Office proficient
• Ability to manage high volume calls
• Excellent computer skills
• Excellent communication skills

Description:

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
• Responds to customer inquiries.
• Investigates and corrects errors in customer accounts and statements.
• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints.
• Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.