HVAC Technical Trainer - Jazz Home Services

OPPORTUNITY TO WORK FOR A BUSINESS THAT WAS VOTED A SAN FRANCISCO BAY AREA TOP WORKPLACE!

HVAC TECHNICAL TRAINER

JOB SUMMARY

If you are looking to take your career to the next level with an outstanding company, look no further! Jazz Home Services is looking for a driven individual with previous training experience to take on the role of HVAC Technical Trainer based out of our Pleasanton, CA location. Jazz Home Services is a premier provider of heating, cooling and plumbing services across the Bay Area. Our company provides an excellent work environment and is passionate in its dedication to achievement with the utmost emphasis on building excellent customer relationships. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Working at Jazz Home Services is like working with your friends and family - we take great care of our staff and treat everyone with mutual respect and kindness. We are looking for career-oriented, honest and hardworking people to join our expanding team. We pride ourselves on the commitment to provide our customers the utmost quality workmanship and service - that is and ALWAYS will be our #1 goal.

Jazz Home Services is seeking an HVAC Technical Trainer candidate with previous HVAC industry training experience and a passion for developing and mentoring HVAC Service Technicians. This individual must be a proven leader who is goal oriented, self-motivated and personable. The HVAC Technical Trainer is a results-oriented content creator that will develop, design, coordinate and instruct training programs intended to engage, educate and motivate classrooms of individuals of different skill levels.  Strong verbal and written communication skills as well as exceptional presentation skills are a must. This position is provided with the support of state of the art equipment and an innovative and training-focused management team. Duties consist of strategic planning and rollout of a performance driven training program based on doing things the right way, not the easy way.

BENEFITS people ENJOY while working here:

• 100% Paid employee healthcare benefits options available (medical, dental, vision)
• 401k Savings Plan
• Paid vacation/sick/holiday time off
• Paid Training & Development programs to help YOU grow
• Consistent and reliable full-time, year-round work
• Bonus and commission incentives (for select roles)
• Company-issued phone and tablet (for select roles)
• Use of new, clean, fully stocked trucks and gas card (for select roles)
• Company uniform (for select roles)
• Boots allowance (for select roles)
• Tool program (for select roles)
• Fully stocked warehouse (for select roles)
• A FUN work environment!

RESPONSIBILITIES OF AN HVAC TECHNICAL TRAINER

• Demonstrates our core values every single day: Service, Teamwork, Integrity, and Quality
• Strives for nothing below a 5-star customer experience with every interaction
• Conferring with management and other subject matter experts to analyze and identify training needs based on projected company goals and objectives
• Preparing training budget for department
• Developing specific goals and plans to prioritize, organize, and accomplish your work and meet deadlines
• Planning, designing and implementing training and development programs, using knowledge of the effectiveness of methods such as instructor-led classroom training, videos, e-learning, hands on demonstrations, on-the-job training, meetings, conferences, and workshops
• Presenting lectures and conducting discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides
• Observing and evaluating students' work to determine progress, provide feedback, and make suggestions for improvement
• Supervising and monitoring students' use of tools and equipment
• Developing and administering oral, written, and/or performance tests to measure progress and to evaluate training effectiveness
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their communication, knowledge and skills
• Providing individualized instruction and tutorial or remedial instruction to assist students who need extra assistance
• Creating training objectives and metrics to assess if training objectives are met
• Evaluating instruction performance and the effectiveness of training programs, providing recommendations for improvement
• Keeping up-to-date technically and applying new knowledge to the program
• Analyzing information and using logic to address work-related issues and problems
• Effectively managing your own deadlines and complete multiple projects
• Consulting with management team to ensure appropriate training needs are being met
• The company reserves the right to add or change duties as needed

QUALIFICATIONS OF AN HVAC TECHNICAL TRAINER

• Knowledge of HVAC equipment and tools, including their designs, uses, repair, and maintenance is required
• Previous HVAC training experience required
• Experience as an instructional designer and trainer is required
• Knowledge of Lennox and Amana systems preferred
• Dynamic and proven presentation and written communication skills
• Proven ability to create innovative training content (on product, process, or skills related training topics)
• Proven ability to facilitate live instructor-led technical trainings; including hands-on experience
• Ability to blend technical aptitude with teaching savvy
• Excellent project management and organizational skills
• Proactive and self-directed: Must be able to define and scope new initiatives with minimal guidance based on field input and relevant field data
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• The ability to communicate information and ideas in both verbal and written form so others will understand.
• Creativity, Reliability, Responsibility and Autonomy
• Job requires being patient and pleasant with others on the job and displaying a good-natured, cooperative attitude
• Job requires being open to change (positive or negative) and to considerable variety in the workplace
• The ability to recognize problems or potential problems
• Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems
• Job requires accepting criticism and dealing calmly and effectively with high-stress situations
• Detail-oriented, resourceful and able to manage shifting priorities in a fast-paced environment with fluid priorities
• Solid computer skills, including MS Office, including ability to create and run reports.
• Experience with Service Titan a plus
• Must be able to pass background check, drug screen, and have a valid CA driver's license with an acceptable driving record
• Must be authorized to work in the United States

PHYSICAL REQUIREMENTS OF AN HVAC TECHNICAL TRAINER

• Must be able to sit / stand for extended periods of time
• Must be able to communicate in verbal and written form
• Must be able to lift / carry / push / pull up to 75 lbs
• Must be able to obtain and maintain a valid CA driver's license

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. We wish you the best of luck with your job hunt!

Jazz Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Salary: $90,000.00 - $130,000 per year

Schedule: Dayshift

Supplemental Pay Types:

• Bonus Pay
• Commission (for select roles)

License/Certification:

• CA Driver's License (Required)

Work Location: Pleasanton, California