HVAC Service Dispatcher - Bovio Rubino Service

Bovio-Rubino Services, Voorhees NJ

We have come together and combined our two great companies and 90+ years of experience in HVAC, Plumbing, and Electrical to serve the community of South Jersey. We are a great company to work for; we want our team members to work and live S.M.A.R.T through the values that we have established as part of our company culture.

• S Support each other in a positive & encouraging way
• M Meet & exceed client needs & expectations
• A Always do what is right
• R Respect our client's homes & businesses
• T Treat team members and clients as if they were family

We have an immediate opening for an HVAC Service Dispatcher / Schedule Coordinator to be part of our team. This position will be the main point of contact for our field technicians, scheduling, and dispatching technicians for service calls and on demand calls. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.

Position: HVAC Service Dispatcher

Pay: $22.00 - $27.00 per hour, depending on experience

Benefits:

• Medical - We cover 100% of the premium for employees
• Health Savings Account with Employer Contribution
• Dental
• Vision
• Life Insurance
• Paid Time Off
• 7 Paid Holidays
• 401k with 4% Company Matching
• Short-Term Disability Insurance

What you will be doing:

• Answering incoming customer calls
• Schedule and dispatching technicians for service calls
• Maintain the service technicians' daily schedules
• Schedule return trips with customers when parts are in
• Clear and concise communications with department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead-times
• Perform general office tasks and special projects as assigned
• Daily use in Service Titan

Qualifications / Skills:

• 2 + years related experience working in an office, customer service, schedule coordinating or equivalent combination of education and experience
• Advanced customer service skills
• Professional speaking voice as phones are a huge part of the position
• Highly organized and detail oriented
• Excellent and interpersonal communication skills
• Strong experience in MS Outlook, Word, and Excel
• Data entry, filing, and other general office duties
• Able to cultivate and maintain strong relationships with clients and field technicians
• Service Titan experience a plus

Check us out online: www.bovio-rubio.com

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