HVAC Service Coordinator - Daikin Applied

Make your mark at the world's largest HVAC company



The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.



What's in it for you:


* Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all
* Ability to create better outcomes for our customers, so we all can breathe easier
* Potential to make an impact and shape your career with a company that is passionate about growth and development
* Endless opportunities to make an impact in a people-centered, growing company
* Competitive pay and benefits

What you will do:


* Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
* Answer telephones and greets customers and maintains professional and courteous customer contact.
* Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
* Handle customer inquiries and route questions of technical nature to the appropriate resource.
* Track time and attendance for Technicians.
* Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
* Invoice and bill customers.
* Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
* Coordinate warranty administration process.
* Order parts and tracks shipments.
* Maintain OSHA logs.



Qualifications:

Must have:


* High School Diploma or GED
* 3-5 years of related experience in MEP service field
* Working knowledge of Microsoft Office Suite
* Strong written and verbal communication skills
* Strong organization, problem-solving, and customer service skills

Nice to have:


* Bachelor's degree may be considered in lieu of work experience
* Experience with Astea or any other service tracking software



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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled