HVAC Service Coordinator II - Daikin Applied

Make your mark at the world’s largest HVAC company



Daikin Applied is seeking a Service Coordinator II in our Long Island City office! The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!



Location: In office in Long Island City, NY office.



What you will do:


* Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
* Handle customer inquiries and routes questions of technical nature to the appropriate resource
* Track of time and attendance for Technicians
* Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
* Invoice and bill customers
* Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received
* Coordinate warranty administration process. Order parts and tracks shipments.
* Answer telephones and greets customers. Maintain professional and courteous customer contact
* Maintain OSHA logs
* Enter all information and maintains information into Astea Alliance (Daikin's Enterprise Resource System), including work orders, new customer information, and technician hours for billing purposes
* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
* Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
* Maintain filing for office. Maintain office equipment (copier, telephone, fax, etc.)
* Organize and coordinates inventory processes.
* Provide initial notification of Workers Compensation claims to insurance carrier.



What’s in it for you:


* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best



Minimum Qualifications:


* High school diploma or equivalent
* 5 years related experience in Mechanical, Electrical, Plumbing (MEP) service field
* Experience with Astea Alliance or other service tracking software
* Working knowledge of Microsoft Office Suite
* Strong written and verbal communication skills
* Strong organization, problem-solving, and customer service skills



Preferred Qualifications:


* 4 year bachelor’s degree

Work visa sponsorship is not available for this position.



Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements


* Multiple Medical insurance plan options Dental and Vision insurance
* 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
* Company provided life insurance optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
* Short term and long term disability
* 120 hours (3 weeks) Paid Time Off for new employees 11 company paid holidays
* 40 hours paid sick time
* Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service



The typical hourly pay rate for this position ranges from $31.75 - $47.75 in New York. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.





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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled