Position Purpose (Summary)

The function of this position is to:

This is a 120-day training position, after which the employee may be offered the opportunity to apply for a HVAC Service or Maintenance technician position. There is no promise that a position shall be available or that the trainee will be offer employment after the 120-day training period. At the company’s discretion, it may alter the training period as it sees fit.

• Be willing participate following, helping, and assisting his assigned mentor learning and preparing for becoming a tech.
• Perform other tasks as requested, including running parts, maintenance, janitorial, and clerical.
• Eventually provide routine maintenance, cleaning, and inspection of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Assist consumers by providing information on options for improved operations of the HVAC equipment.
• Be able to identify and report all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call, recording recommendations, repairs, accurate readings and observations. Have client sign necessary paperwork and collect payments as directed.

HVAC or Plumbing Apprentice/Trainee Responsibilities/Duties/Functions/Tasks

1. Customer service orientation. 
2. Must have a good working knowledge of our products and services being offered. This will require additional study and training both on and off site.
3. Continuously improve knowledge of construction in general, and how Mark Carpenter Plumbing operates to benefit the customer.
4. Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
5. Regularly review and monitor progress against goals and seek assistance as needed.
6. Communicate effectively with associates, superiors, vendors, and customers.
7. Ask and obtain the customer referral’s and web recommendations
8. Possess superior interpersonal skills.
9. Must be able to work under time and budgetary constraints and pressures.
10. Efficiently manage his/her time and schedules.
11. Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, text messaging, and email.
12. Must be capable of understanding client needs, and favorably influence their decision.
13. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
14. Clean, neat, professional appearance.
15. Work and drive safely and be able to recognize and avoid dangerous situations.
16. Other duties as assigned