HVAC Installation Services Coordinator - Style Crest Enterprises Inc

Royal Durham Supply, a Style Crest company, has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

We are looking for an HVAC Installation Services Coordinator who will oversee and manage the scheduling, coordination, and execution of HVAC installations. You will work closely with customers, installation technicians, and internal teams to ensure timely and successful completion of projects while maintaining the highest standards of customer satisfaction.

Direct Supervision: HVAC Installers and HVAC Service Technicians

Responsibilities

• Oversees the installed sales program for a particular location(s) to ensure 100% customer satisfaction for both external and internal customers. Responsible for the efficiency, productivity, cost effectiveness, quality and safety of the team and work performed.
• Responsible for the timely and accurate processing of installation work, service work, order entry, and billing functions. Schedules, assigns, and adjusts the team’s work based on the increasing workload and call volume during the peak season to ensure customer satisfaction.
• Ensures our service and installation operation meets or exceeds our customer expectations. Calls for inspections and ensures all jobs pass.
• Leads a team of associates by setting expectations, providing workflow direction, improving performance and productivity, resolving conflicts and issues, communicating goals and objectives, and ensuring a safe work environment.
• Responsible for ensuring that all equipment is installed in accordance with Style Crest’s procedures. Audits randomly selected installations on a continuous basis to ensure quality of work of our installation crews and our sub-contractors.
• Ensures understanding of and compliance with the installed services policies and procedures, government codes and regulations, safety and housekeeping established by the company. Ensures technicians complete paperwork correctly and thoroughly before submitting them to billing.
• Obtains all business licensing, permits and COI’s for all cities, counties and states we install within.
• Responsible for safeguarding the facility(s), vehicles, inventory, and equipment. Ensures all equipment and inventory is properly stored, well-maintained, and in good working condition. Immediately investigates security issues such as burglaries, theft, vandalism or missing inventory and reports findings to management.
• Oversees the inventory control process for all HVAC products and materials both in the facility and the installation vehicles. Works with purchasing to ensure proper inventory levels of HVAC equipment.
• Pulls equipment for HVAC Techs to ensure proper inventory levels of HVAC Equipment.
• Orders Service supplies for the techs to eliminate trips to Home Depot/Lowes/Locke Supply.
• Schedules service on all HVAC vans and trucks.
• Assists with cycle counts and physical inventory. Ensures all discrepancies are resolved and communicated.
• Assists in establishing action plans for installed services to achieve the budget, customer satisfaction and strategic goals established for the region.
• Makes recommendations to improve efficiency, cost effectiveness, and/or customer satisfaction with regards to our installation and service capabilities, staffing, overall customer service, and our sub-contractor services and rates.
• Handles all call backs, issues, or warranty related problems, submits and receives all warranty information and claims.
• Assigns installer (in-house or sub-contractor) and determines the kit to be used.
• Coordinates via phone and email with outside sub-contractor to schedule the job.
• Follows up with sub-contractor on status of work.
• Listens to customer requests or complaints received by telephone or by email. Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests. Works with Territory and General Managers to resolve customer issues.
• Responsible for dealing with immediate associate issues, performance improvement coaching, and resolving time sensitive problems or questions.
• Ensures all the necessary paperwork is completed correctly.
• Develops and maintains positive relationships with internal and external customers.
• Works collaboratively with other departments and sales to resolve problems and achieve the company’s growth goals.
• Maintains master files of products, pricing, workflow, training, and procedural information for the team’s operating procedures.
• Provides additional functional support as a member of the team in times of absence, vacation, or business surge.
• All other duties as assigned.

Requirements

• Previous experience in Air Conditioning and Heating Installation industry; 5 to 7 years of field experience is preferred.
• Must have a satisfactory MVR driving history.
• Must be proficient using Word, Excel, and Outlook.
• Must have experience in inventory management.
• Must have proven leadership skills.
• Strong communication (verbal and written), organization, interpersonal and team building skills are required.
• Must possess strong analytical skills and be adept at strategic thinking.
• Demonstrates positive customer service attitude and behavior.
• Demonstrates abilities problem solving, decision making, and conflict resolution.
• Demonstrated ability to lead in a way that produces quality results.
• Ability to travel in the field as needed which may require overnight stays.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.