HVAC Install Manager - Willard Heating and Cooling

The HVAC Installation Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Installation Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Recruits, trains, and retains Install Technicians and customer satisfaction.

Looking to TRADE up to a better opportunity? Willard is looking for a self-motivated HVAC Install Manager with a positive attitude to join our growing and dedicated HVAC Team.

Why join THIS team:

· Medical, Prescription, Dental, Vision

· Disability & Term Life Insurance

· Matching 401k benefits

· On-going training & development, & growth opportunities

· Paid Holidays

· Paid Time Off (PTO)

Responsibilities

• The HVAC Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.
• Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
• The HVAC Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
• Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.
• Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.
• Help instill a fun and nurturing culture with Veteran Air Core Values.
• Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.

Required Education and Experience

• At least three (3) years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
• Must have the ability to train others.
• Must have valid drivers license with an acceptable driving record
• Acceptable criminal background check

Compensation: $75,000- $120,000 annually

What YOU will do:

· Daily management of high-volume service department, HVAC service technicians and staff

· Evaluate workload and schedule of service work in a way that best utilizes service technicians.

· Hire, lead, and train a team of techs on technical and sales knowledge.

· Knowledgeable on how to teach sales and new techniques.

· Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

· Report on team performance.

· Properly and efficiently document all calls/jobs to the company's requirements

· Stay up to date on current technologies and new products in the field

What YOU will bring:

· 5+ Years residential HVAC experience, management experience preferred

· Strong organizational leadership skills to lead and grow a team of technicians.

· Strong technical background in diagnostic skills on all residential and light commercial equipment.

· Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

· Great attitude, high energy, great communication skills, sales driven.

· Strong computer skills (word, excel, adobe, etc.)

· Valid drivers’ license and ability to pass background test and drug screen.

· Ability to handle heavy equipment and work outdoors

Compensation- $80,000 - $105,000 per year