HVAC Inside Sales - Call Center Representative - Hunton Distribution - The Hunton Group

Hunton Distribution, a division of Hunton Group in Houston, TX (www.huntongroup.com), has a new and exciting opportunity for you to join our organization as an HVAC Inside Sales - Call Center Representative. This position requires a self-starting, well organized individual to develop and maintain industry sales. Customer base will comprise of residential dealers, commercial HVAC owners, and self-servicing end users.

Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work!

Responsibilities:

• Ascertain customer's needs/determine equipment solutions.
• Responsible to manage leads and opportunities from existing, and/or new customer base.
• Participate with team members to properly identify customers' needs, estimate, design and accurately quote projects.
• Conducts sales of equipment, supplies, and parts over the phone.
• Orders required parts and equipment.
• Answers customer calls and identifies parts and equipment.
• Coordinates equipment product promotions.
• Receives and processes customer orders.
• Responds to customer's inquiries, questions, or complaints regarding products or services.
• Records changes in inventory status by completing paperwork and updating data base as necessary.
• Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
• Entering equipment/supplies/OEM parts orders and returns and all other items related to equipment/supplies/parts order
• Flexibility to work overtime/weekends, as required.

Qualifications:

• Microsoft Word and Excel required.
• Strong organizational skills.
• Excellent oral and written communication skills.
• HVAC experience desired.

Education and/or Experience Required:

• Associates degree or Bachelor's degree preferred.
• 2-5 years of customer service or equivalent experience preferred.