HVAC Full Time Dispatcher at 32 Degrees Services

Hialeah, FL 33016

About the Job

HVAC company looking for a dispatcher for our busy office to work as a part of our team, with excellent customer service skills

Work schedule is Monday-Friday 8am-430pm

Daily Responsibilities

Answer incoming calls
Enter service calls, parts ordered, etc. into computer program
Call customers to schedule service, parts update, and maintenance contracts
Inform customers of our company policy for services
Use dispatch program to track calls from customers and set up routes for service technicians
Dispatch technicians to keep them moving
Distribute parts to technicians for upcoming calls
Assist with invoicing and customer billing
Read, send and answer customer and supplier emails

Qualifications

Must be able to follow directions both written and verbal
Bilingual (English/Spanish)
Focus and remain on task in fast paced office setting
Attention to detail
Great communication skills
Time management skills and be able to multitask
Work well with other staff members and supervisors
Work independently and be self-motivated
Previous experience in dispatching and controlling inventory
Experience with programs DESCO and FIELD EDGE