HVAC Customer Service Associate - iComfort Heating and Air Conditioning, Inc.

iComfort Heating and Air Conditioning, Inc is currently hiring for a full-time HVAC Customer Service Associate to support call center operations and project scheduling in the Valencia, CA area. This call center position earns a competitive wage of $18 - $22/hour.

In addition to competitive pay and our supportive, family-like culture, we offer the following benefits:

• Medical
• 6 paid holidays
• Up to 2 weeks of vacation

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time call center position typically works a weekend rotating schedule.

As an HVAC Customer Service Associate, you the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. You take incoming phone calls from prospective and current clients to answer questions, set appointments, and schedule home visits. You also make outbound cold calls in order to find new clients. To help our technicians stay on track, you record accurate project details, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

ABOUT ICOMFORT HEATING AND AIR CONDITIONING, INC

Providing showroom installations since 2004, we are a local family-owned HVAC contractor who strives to provide the highest quality of installations and repairs when it comes to heating and cooling systems. All of our professional technicians have the proper training and years of experience in the industry. We believe in customer satisfaction, and that is why we offer the best service around.

We rely on our hardworking team to uphold our reputation in the community and deliver on the promises we have made to our clients. We are proud to do a lot for our community and couldn't do it without our staff. With a family-focused atmosphere, our employees enjoy a positive work environment with a company that invests in their growth. We provide technical and self-leadership training and show that we care about our employees through excellent pay and great benefits!

OUR IDEAL HVAC CUSTOMER SERVICE ASSOCIATE

• Positive - always optimistic with a can-do attitude
• Reliable - someone who customers and coworkers can depend on
• Professional - represents our heating and cooling company with integrity, dependability, and respect
• Team-oriented - thrives in a collaborative team environment
• Active listener and effective communicator - great listener with excellent communication skills

If this sounds like you, keep reading about this amazing call center opportunity that leverages your outstanding interpersonal phone skills!

REQUIREMENTS

• Experience with customer service
• Willingness to learn our processes

Experience working for an HVAC company would be a plus but is not required. If you meet the above requirements, we need you. Apply today to join our team!

Location: 91355