HVAC Commercial Field Supervisor - Total Appliance and A/C Repairs Inc.

Hallandale Beach, FL 33009

About the Job

HVAC Commercial Field Supervisor

Commercial Field Supervisors supervise and support all building operators and HVAC field personnel who perform installation, maintenance, and repairs, as well as office personnel, to ensure customers are provided with superior quality service. While also performing repairs and installations on larger jobs that require expertise.

Field Supervisors are senior company representatives with a high degree of HVAC/R experience and knowledge as well as strong leadership and management skills. Field Supervisors oversee and guide HVAC/R service technicians and maintain involvement with Service Dispatchers daily. Routinely evaluate their technicians' skill sets and training needs to ensure technical training and product knowledge are ongoing.

The daily responsibility of the Field Supervisor will be to maintain building accounts. There is a set schedule for days that preventative maintenances are performed on accounts. The supervisor must oversee and ensure quality of work by PMC Technicians. The Field Supervisor alternates buildings by day with the preventative maintenance men. Each following day to a maintenance, the Field Supervisor will walk the property, ensuring the maintenance is performed to Total standards, also exploring avenues for sales. A contractor’s duty is to advise and improve, we must advise where improvements are necessary.

The Field Supervisor will be responsible for repairing, researching, acquiring, and installing with a team the advised improvements on properties. Improvements range from valve replacements, exhaust fans, and frequency drives, all the way to cooling tower replacements and large HVAC equipment.

PRINCIPLE RESPONSIBILIITIES/DUTIES

The HVAC Service Supervisor directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties, and responsibilities:

Operational Responsibilities

Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers’ expectations.
Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.
Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
Ensure that personnel are being scheduled properly by: skill level, efficiency, and training requirements.
Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.

Technician Responsibilities:

Diagnose and troubleshoot malfunctions in complex commercial HVAC systems.
Perform repairs on a variety of commercial HVAC equipment, adhering to safety protocols.
Work independently and as part of a team to ensure efficient service delivery.
Be available on-call for emergencies to ensure building systems remain operational.

Technician Related Responsibilities:

Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
By establishing and following schedule to inspect work performed & building equipment to explore revenue opportunities
By establishing and following schedule to advise improvements with building officials
Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.
Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
Ensures that all HVAC technicians follow all company/department policies.
Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.

Procedural Responsibilities:

Develops and monitors budgets, goals, and objectives to insure departmental profitability.
Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material is maintained.
Work with other departmental managers to meet company and departmental goals and objectives.

Commercial Account Responsibilities:

The HVAC/Commercial Supervisor will require frequent interaction with our building accounts managers, engineers, as well as board members.
Drive Growth in Commercial HVAC department.
Actively network to find new building accounts and projects.
Establish account specific procedures for maintenance as well as sales.
Establish a tracking system to allow management visibility into commercial operations.
Visit each Common Area Account at least once monthly per schedule to inspect property
Perform walkthrough of commercial account with technician to bring any problems to light.
After diagnosing any problems prepare proposals and perform building walkthrough with a representative of the building to explain and propose repairs
Spec jobs, prepare materials, and conduct jobs in accordance to Total Appliance standards.
Report findings of each walkthrough to AC department manager
Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met.
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work.
Manages larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner.
Other tasks and responsibilities as required to maintain efficient department operations.

MINIMUM JOB REQUIREMENTS

The HVAC Service Supervisor should possess the following skills, characteristics, and abilities:

Excellent customer service and sales skills
Five years HVAC Management related experience; or an equivalent combination of education and experience
Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
Has the ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, as well as building plans & blueprints.
Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
Excellent leadership skills to enhance team productivity and standards of work produced.
Excellent verbal and written communication skills; and strong conflict management skills
Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today.
Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
Valid driver’s license with a clean driving record and background
Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required.
Ability to multi-task and juggle multiple priorities.
Demonstrate attention to detail.
Strong organizational skills
Ability to maintain a positive attitude while under pressure.
Strong troubleshooting and conflict resolution skills

Commission Opportunities: To be determined job by job

Source : Total Appliance and A/C Repairs Inc.